Thynk.Cloud
Thynk.Cloud
Thynk.Cloud develops hospitality management software on Salesforce, bringing group and event management, sales data, and analytics into a connected toolkit for hotels and hospitality businesses. Founded in 2019, the company operates as a remote-first global team and is scaling its platform for the international hospitality market. Its work centers on helping hospitality teams coordinate sales and operations and make better use of their business data.

Customer Success Manager, Europe (Remote)

Guide Thynk.Cloud’s hospitality SaaS customers through adoption, retention, and value realization. Manage account health, customer feedback, and renewal readiness across Europe.

Сипаттама

  • Lead customers from post-implementation adoption through renewal readiness.
  • Build customer relationships and deliver satisfaction, retention, and measurable value.
  • Guide customer teams as their primary contact for adoption and outcomes.
  • Manage a portfolio of accounts, advancing adoption, addressing risks, preventing churn, and delivering success plans.
  • Set regular engagement rhythms, conduct check-ins, and prepare annual business reviews.
  • Track product adoption, support patterns, and customer sentiment.
  • Keep customer records accurate in Salesforce and Thynk Drive.
  • Coordinate NPS campaigns, track results, and ensure follow-up actions are completed.
  • Arrange customer training, webinars, targeted updates, and relevant community activities.
  • Run the Red Account program and coordinate risk resolution with Product, Professional Services, and Support.
  • Share renewal risks, adoption health, and value evidence with Account Management for renewal planning.
  • Build feedback loops with Product, Professional Services, and Support.
  • Refine customer processes, tools, and playbooks.
  • Spot expansion opportunities and refer them to Account Management.
  • Support renewal and expansion discussions with customer context, stakeholder maps, and usage evidence; commercial negotiations remain with others.

Талаптар

  • At least three years of experience in a hotel or venue, such as event management, operations, or sales and events.
  • Firsthand understanding of the day-to-day work of commercial and event teams.
  • Strong stakeholder management skills, from end users to senior decision-makers.
  • Experience helping a team adopt new tools or processes and adapt to change.
  • Organized, structured approach with reliable follow-through.
  • Professional fluency in English and at least one of German, French, or Spanish.
  • Customer Success, Account Management, or SaaS experience is an advantage.
  • Experience managing a portfolio of B2B accounts is an advantage.
  • Familiarity with Salesforce or another CRM platform is an advantage.
  • Experience in a scale-up or a newly established Customer Success function is an advantage.
  • Exposure to customer health scoring or tools such as Gainsight or ChurnZero is an advantage.
  • Knowledge of an additional European language is an advantage.

Артықшылықтар

  • Choice of Apple or Windows IT equipment.
  • Fully remote, remote-first working environment.
  • Monthly team meetings and annual company-wide events.
  • Flexible working arrangements that support work-life balance and fulfillment at work.
  • An international team with a global outlook.
  • Professional development through opportunities to learn about the product and customers.

Ұқсас жұмыс орындары

Carbon Law Group

Remote Operations and Administrative Assistant

Carbon Law Group

Support attorneys and staff at Carbon Law Group with administrative operations, billing, bookkeeping, and document management. Use AI and automation tools to streamline workflows while checking work for accuracy and protecting confidential information.

Ашу
Euro London

Executive Assistant, Corporate M&A (Hybrid, Hamburg)

Euro London

Support a corporate partner and international M&A team at a modern business law firm. Coordinate calendars, transactions, documentation, travel, and client communications.

Ашу
Ancestry

Senior Executive Assistant, Technology

Ancestry

Support Ancestry’s CTO and Technology vice presidents with executive administration, travel, events, and operational coordination. This full-time, onsite role is based in Draper, Utah.

Ашу
Raízen

Customer Support Administrative Assistant

Raízen

Join Raízen’s Customer Service Hub to support customers by voice and text. Handle conflict resolution and track customer service KPIs in a remote role based in Brazil.

Ашу
S

Onsite Operations Manager in Palo Alto, California

SBM

Lead facilities programs, contracts, budgets, and service teams for SBM Management Services in Palo Alto. Maintain site compliance, safety, service quality, financial performance, and employee training.

Ашу
Desjardins

Administrative Assistant, Desjardins — Hybrid in Montréal

Desjardins

Support Desjardins managers with documents, meetings, budgets, and internal operations. This hybrid role in Montréal requires advanced French and intermediate English.

Ашу
PRÄZI GROUP

Working Student Sales Administrator

PRÄZI GROUP
501 – 1 000 Қызметкерлер
ҚұрылысЛогистикаӨндіріс

Support PRÄZI-FLACHSTAHL AG’s steel sales team in Everswinkel through customer communication, Excel template development, data analysis, and market assessment.

Ашу
LoanCare

Remote Special Products Administrator I

LoanCare
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаСақтандыру

Process specialized mortgage loan requests, including subordinations, releases, and assumptions, in this remote LoanCare role. Support mortgage subservicing operations while meeting departmental quality standards.

Ашу
Canam

Executive Assistant at Canam

Canam
1 001 – 5 000 Қызметкерлер
ҚұрылысӨндіріс

Provide executive support to Canam Bridges leaders, coordinating communications, schedules, travel, meetings, and daily workflow. The role is based near Boston and involves working across office, production, and plant environments.

Ашу
FCamara Consulting & Training

Commercial Administrative Assistant (Opportunity for People with Disabilities)

FCamara Consulting & Training

Provide administrative support for commercial activities, including content, communications, and routine coordination at FCamara. The role is part of a technology and innovation ecosystem with global expansion.

Ашу