Senior FTTX Business Architect
VodafoneDesign fibre systems, integrations, and processes for Vodacom South Africa. Lead cross-functional work spanning FTTH, FTTB, fixed services, and third-party infrastructure.
Atvērt
Thynk.Cloud develops hospitality management software on Salesforce, bringing group and event management, sales data, and analytics into a connected toolkit for hotels and hospitality businesses. Founded in 2019, the company operates as a remote-first global team and is scaling its platform for the international hospitality market. Its work centers on helping hospitality teams coordinate sales and operations and make better use of their business data.
Customer Success Manager, Europe (Remote)
Guide Thynk.Cloud’s hospitality SaaS customers through adoption, retention, and value realization. Manage account health, customer feedback, and renewal readiness across Europe.
Apraksts
- Lead customers from post-implementation adoption through renewal readiness.
- Build customer relationships and deliver satisfaction, retention, and measurable value.
- Guide customer teams as their primary contact for adoption and outcomes.
- Manage a portfolio of accounts, advancing adoption, addressing risks, preventing churn, and delivering success plans.
- Set regular engagement rhythms, conduct check-ins, and prepare annual business reviews.
- Track product adoption, support patterns, and customer sentiment.
- Keep customer records accurate in Salesforce and Thynk Drive.
- Coordinate NPS campaigns, track results, and ensure follow-up actions are completed.
- Arrange customer training, webinars, targeted updates, and relevant community activities.
- Run the Red Account program and coordinate risk resolution with Product, Professional Services, and Support.
- Share renewal risks, adoption health, and value evidence with Account Management for renewal planning.
- Build feedback loops with Product, Professional Services, and Support.
- Refine customer processes, tools, and playbooks.
- Spot expansion opportunities and refer them to Account Management.
- Support renewal and expansion discussions with customer context, stakeholder maps, and usage evidence; commercial negotiations remain with others.
Prasības
- At least three years of experience in a hotel or venue, such as event management, operations, or sales and events.
- Firsthand understanding of the day-to-day work of commercial and event teams.
- Strong stakeholder management skills, from end users to senior decision-makers.
- Experience helping a team adopt new tools or processes and adapt to change.
- Organized, structured approach with reliable follow-through.
- Professional fluency in English and at least one of German, French, or Spanish.
- Customer Success, Account Management, or SaaS experience is an advantage.
- Experience managing a portfolio of B2B accounts is an advantage.
- Familiarity with Salesforce or another CRM platform is an advantage.
- Experience in a scale-up or a newly established Customer Success function is an advantage.
- Exposure to customer health scoring or tools such as Gainsight or ChurnZero is an advantage.
- Knowledge of an additional European language is an advantage.
Priekšrocības
- Choice of Apple or Windows IT equipment.
- Fully remote, remote-first working environment.
- Monthly team meetings and annual company-wide events.
- Flexible working arrangements that support work-life balance and fulfillment at work.
- An international team with a global outlook.
- Professional development through opportunities to learn about the product and customers.
Saistītās vakances
Senior Databricks Solutions Architect
Protiviti
Amerikas Savienotās Valstis
Kolorādo
Ilinoisa
Ziemeļkarolīna
Teksasa149 000 $ – 239 000 $ / gads
HibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuRisinājumu inženierisProtiviti Senior Manager shaping Databricks data engineering and architecture solutions for clients. Leads project delivery, risk management, business development, and technical teams.
Atvērt
Databricks Solutions Architect Manager
ProtivitiAmerikas Savienotās Valstis
Ņujorka
Virdžīnija145 000 $ – 232 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuRisinājumu inženierisLead Databricks data engineering engagements for Protiviti clients, from platform strategy and migration to delivery and governance. Mentor teams and build client relationships across industries.
Atvērt
Enterprise Architect, Volkswagen Group Africa
Volkswagen Group
Dienvidāfrikas RepublikaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuIT atbalstsShape secure technology strategy and enterprise transformation for Volkswagen Group Africa’s mobility business. Lead architecture, governance, integration, and technology roadmaps.
Atvērt
Senior Solutions Architect
Belgo Arames
BrazīlijaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: portugāļuRisinājumu inženierisSet enterprise architecture and Azure solutions for Belgo Arames. Guide integration, cloud, data, AI, and cybersecurity across industrial environments.
Atvērt
Databricks Solutions Architect Manager
ProtivitiAmerikas Savienotās ValstisKolorādoIlinoisaZiemeļkarolīnaTeksasa136 000 $ – 217 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuRisinājumu inženierisLead the design and delivery of modern Databricks data platforms and engineering solutions for Protiviti clients. Guide architecture, migrations, governance, and team development across industries.
Atvērt
Senior Databricks Solutions Architect, Associate Director
ProtivitiAmerikas Savienotās Valstis162 000 $ – 276 000 $ / gads
HibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuRisinājumu inženierisLead Protiviti client engagements by designing Databricks data solutions and advising on technology risk. Develop business, guide project delivery, and mentor teams in a hybrid consulting role.
Atvērt
Customer Value Architect
NearaAmerikas Savienotās Valstis
Kalifornija130 000 $ – 190 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuArhitektsHelp utility customers adopt Neara’s machine-learning digital twins for electricity grids and demonstrate measurable return on investment. Advise clients while partnering with Sales and Deployment teams.
Atvērt
Senior Architect, Coding Model Performance and Post-Training at NVIDIA (Remote, US)
NVIDIAAmerikas Savienotās ValstisKalifornijaKolorādo224 000 $ – 431 250 $ / gads
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuArhitektsLead performance evaluation and post-training for NVIDIA’s AI models for code generation and software engineering. Develop benchmarks, reward strategies, and scalable training infrastructure.
Atvērt
Associate Director, Oncology Brand Strategy Analytics
MSD
Lead oncology brand strategy analytics for Merck’s digital health organization, turning commercial, patient, and real-world data into portfolio and launch decisions.
Atvērt