TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist – Singapore Onsite
Join TDCX as a Customer Service Specialist in Singapore, supporting customers through multiple communication channels. Resolve issues, pursue first-contact resolution, and help improve customer satisfaction.
Сипаттама
- Support customers through all relevant communication channels and deliver a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide clear, tailored solutions.
- Drive first-contact resolution and coordinate follow-up with service partners and internal teams until cases are closed according to service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver services that promote high customer satisfaction.
- Develop lasting customer relationships through proactive and attentive engagement.
- Complete other management-assigned duties within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Талаптар
- Hold a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
- Around two years of relevant work experience is preferred; fresh graduates are also encouraged to apply.
- Demonstrate strong time management and the drive to exceed expectations.
- Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Communicate effectively through active listening, empathy, and professional phone etiquette.
- Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
- Possess excellent spoken and written English skills, along with the language required for the supported market.
Артықшылықтар
- Attractive remuneration package with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- Positive workplace culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.