TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist – Singapore Onsite
Join TDCX as a Customer Service Specialist in Singapore, supporting customers through multiple communication channels. Resolve issues, pursue first-contact resolution, and help improve customer satisfaction.
Description
- Support customers through all relevant communication channels and deliver a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide clear, tailored solutions.
- Drive first-contact resolution and coordinate follow-up with service partners and internal teams until cases are closed according to service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver services that promote high customer satisfaction.
- Develop lasting customer relationships through proactive and attentive engagement.
- Complete other management-assigned duties within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Requirements
- Hold a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
- Around two years of relevant work experience is preferred; fresh graduates are also encouraged to apply.
- Demonstrate strong time management and the drive to exceed expectations.
- Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Communicate effectively through active listening, empathy, and professional phone etiquette.
- Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
- Possess excellent spoken and written English skills, along with the language required for the supported market.
Benefits
- Attractive remuneration package with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- Positive workplace culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.