Fiserv
Fiserv
Fiserv жеке тұлғаларға, бизнеске, қаржы ұйымдарына, кредиттік серіктестіктерге, кәсіпорындарға және мемлекеттік сектор ұйымдарына арналған қаржылық қызметтер технологияларын әзірлейді. Оның өнімдері цифрлық банкингті, төлемдерді өңдеуді, сауданы және біріктірілген төлем мүмкіндіктерін қолдайды. Бұл шешімдер финтех және бағдарламалық жасақтама жеткізушілеріне қаржылық қызметтерді ұсынуға және олардан табыс табуға көмектеседі. Компания корпоративтік жауапкершілік бастамалары арқылы шағын және әртүрлі қауымдастықтарға тиесілі кәсіпорындармен де жұмыс істейді.

Client Service Manager, Embedded Finance - Jacksonville, FL

Manage client support queues, triage requests, coordinate escalations, and track service performance for Fiserv’s embedded finance operations. Use operational analysis and reporting to improve issue resolution and client support.

Сипаттама

  • Oversee the Client360 queue for assigned clients and manage inquiries through resolution
  • Evaluate urgency, severity, client impact, information needs, and potential SLA exposure to prioritize and escalate requests
  • Conduct initial triage using platform tools, administrative interfaces, reports, logs, knowledge articles, and established procedures
  • Assign requests or coordinate resolution with Product, Operations, Client Services, Technology, and third-party teams
  • Manage client communications, provide timely progress updates, clarify next steps, and confirm resolution
  • Track aging, stalled, reopened, high-severity, and SLA-risk items while driving action plans and escalations
  • Prepare recurring client- and portfolio-level reports covering ticket volumes, trends, aging, severity, assignments, response and resolution performance, and service targets
  • Review queue data to uncover recurring issues, routing deficiencies, workload patterns, and process improvement opportunities
  • Keep ticket records complete and accurate, documenting business impact, troubleshooting, decisions, dependencies, owners, dates, communications, and closure details
  • Collaborate with relationship managers and internal support leaders on operational reviews, risks, and client priorities
  • Create dashboards, scorecards, and reporting views in Excel and enterprise reporting tools, and support Power BI reporting
  • Strengthen intake standards, queue-management practices, escalation paths, knowledge content, and repeatable service procedures

Талаптар

  • Bachelor’s degree in business, information systems, technology, operations, or a related discipline, or an equivalent combination of education and relevant experience
  • At least 3 years of experience in client service, technical support, service operations, incident or request management, production support, or a related environment
  • Experience owning or coordinating a case-management or ticket queue and working across teams to resolve issues
  • Strong client focus and written and verbal communication skills, with the ability to turn technical or operational details into clear business updates
  • Working knowledge of ticket triage, severity evaluation, escalation procedures, service metrics, and SLA or service-target monitoring
  • Strong analytical and problem-solving abilities
  • Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookups, formulas, charts, data validation, and repeatable reporting
  • Ability to learn and navigate multiple enterprise tools and platform interfaces
  • Ability to manage competing priorities, maintain accuracy, and follow through in a fast-paced, client-facing environment
  • Experience with Client360, ServiceNow, CRM, case-management, or comparable service platforms is preferred
  • Experience building dashboards or visual reports in Microsoft Power BI
  • Background in financial services, payments, banking, fintech, or embedded finance
  • Experience supporting client operational reviews, service scorecards, or executive reporting
  • Knowledge of continuous-improvement methods and ability to document repeatable workflows, controls, and escalation procedures
  • Experience coordinating across distributed teams, third parties, and multiple levels of technical and business support

Артықшылықтар

  • Annual incentive opportunity for eligible associates, which may include a combination of cash bonus and equity awards
  • Fiserv is an equal opportunity employer
  • Reasonable accommodation support is available throughout the application and hiring process

Ұқсас жұмыс орындары

Red Hat

Consulting Cloud Architect, OpenShift

Red Hat

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Ашу
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

Ашу
Taurus SA

IT Technician and Client Support Specialist

Taurus SA
51 – 200 Қызметкерлер
Банк ісіКриптовалютаФинтех

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

Ашу
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Ашу
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

Ашу
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

Ашу
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

Ашу
Salonkee

Hybrid Sales Representative, Lindau

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

Ашу