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Fiserv
Fiserv
H1B vizasi homiysiKonsaltingLogistikaMarketing
Fiserv jismoniy shaxslar, bizneslar, moliya muassasalari, kredit uyushmalari, korxonalar va davlat sektori tashkilotlari uchun moliyaviy xizmatlar texnologiyalarini ishlab chiqadi. Uning mahsulotlari raqamli bank xizmatlari, to‘lovlarni qayta ishlash, savdo va integratsiyalashgan to‘lov imkoniyatlarini qo‘llab-quvvatlaydi. Bu yechimlar fintech va dasturiy ta’minot provayderlariga moliyaviy xizmatlarni taklif qilish hamda ulardan daromad olishga yordam beradi. Kompaniya korporativ ijtimoiy mas’uliyat tashabbuslari orqali kichik va turli jamoalarga mansub bizneslar bilan ham ishlaydi.
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Kompaniyadagi ish o‘rinlari

Client Service Manager, Embedded Finance - Jacksonville, FL

Manage client support queues, triage requests, coordinate escalations, and track service performance for Fiserv’s embedded finance operations. Use operational analysis and reporting to improve issue resolution and client support.

USAmerika Qo‘shma ShtatlariFLFloridaNJNyu-Jersi
78 000 $ – 138 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar bilan ishlashMijozlarga xizmat ko‘rsatish vakili
ServiceNow

Tavsif

  • Oversee the Client360 queue for assigned clients and manage inquiries through resolution
  • Evaluate urgency, severity, client impact, information needs, and potential SLA exposure to prioritize and escalate requests
  • Conduct initial triage using platform tools, administrative interfaces, reports, logs, knowledge articles, and established procedures
  • Assign requests or coordinate resolution with Product, Operations, Client Services, Technology, and third-party teams
  • Manage client communications, provide timely progress updates, clarify next steps, and confirm resolution
  • Track aging, stalled, reopened, high-severity, and SLA-risk items while driving action plans and escalations
  • Prepare recurring client- and portfolio-level reports covering ticket volumes, trends, aging, severity, assignments, response and resolution performance, and service targets
  • Review queue data to uncover recurring issues, routing deficiencies, workload patterns, and process improvement opportunities
  • Keep ticket records complete and accurate, documenting business impact, troubleshooting, decisions, dependencies, owners, dates, communications, and closure details
  • Collaborate with relationship managers and internal support leaders on operational reviews, risks, and client priorities
  • Create dashboards, scorecards, and reporting views in Excel and enterprise reporting tools, and support Power BI reporting
  • Strengthen intake standards, queue-management practices, escalation paths, knowledge content, and repeatable service procedures

Talablar

  • Bachelor’s degree in business, information systems, technology, operations, or a related discipline, or an equivalent combination of education and relevant experience
  • At least 3 years of experience in client service, technical support, service operations, incident or request management, production support, or a related environment
  • Experience owning or coordinating a case-management or ticket queue and working across teams to resolve issues
  • Strong client focus and written and verbal communication skills, with the ability to turn technical or operational details into clear business updates
  • Working knowledge of ticket triage, severity evaluation, escalation procedures, service metrics, and SLA or service-target monitoring
  • Strong analytical and problem-solving abilities
  • Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookups, formulas, charts, data validation, and repeatable reporting
  • Ability to learn and navigate multiple enterprise tools and platform interfaces
  • Ability to manage competing priorities, maintain accuracy, and follow through in a fast-paced, client-facing environment
  • Experience with Client360, ServiceNow, CRM, case-management, or comparable service platforms is preferred
  • Experience building dashboards or visual reports in Microsoft Power BI
  • Background in financial services, payments, banking, fintech, or embedded finance
  • Experience supporting client operational reviews, service scorecards, or executive reporting
  • Knowledge of continuous-improvement methods and ability to document repeatable workflows, controls, and escalation procedures
  • Experience coordinating across distributed teams, third parties, and multiple levels of technical and business support

Imtiyozlar

  • Annual incentive opportunity for eligible associates, which may include a combination of cash bonus and equity awards
  • Fiserv is an equal opportunity employer
  • Reasonable accommodation support is available throughout the application and hiring process

O‘xshash ish o‘rinlari

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1 000 Xodimlar
Ishlab chiqarishKonsaltingLogistika
GBBuyuk BritaniyaOfisdaTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash
ERP

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ochish
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Xodimlar
KonsaltingLogistikaMarketing
PTPortugaliya
11 € – 14 € / soat
MasofaviyYarim stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: danTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ochish