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Lead Reaktor’s People Partner team and shape HR strategy across its software product and technology consulting businesses. Develop product workforce plans, people practices and leadership capability.
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Usercentrics — құпиялылық талаптарына сәйкестік, келісімдерді басқару және маркетинг технологиялары салаларына маманданған SaaS компаниясы. Оның платформасы бизнеске веб-сайттарда, мобильді қолданбаларда және қосылған теледидар қызметтерінде келісімдерді жинап, басқаруға, құпиялылық саясатын жасауға және келісім берілген сигналдарды жарнама және аналитика серіктестеріне жеткізуге көмектеседі. Usercentrics сонымен қатар серверлік трекинг мүмкіндіктерін және бизнес пен тұтынушылар деректеріне қолжетімділікті бақылау мен аудиттен өткізуге арналған MCP Manager атты жасанды интеллект басқару қабатын ұсынады. 2017 жылы құрылған компания сенімді бірінші тарап деректері тәжірибесін қалыптастыра отырып, GDPR, CCPA және TCF сияқты ережелерді сақтауға ұмтылатын ұйымдарға қызмет көрсетеді.
Account Manager, Customer Retention & Renewals
Manage retention and renewals for approximately 700 Cookiebot SaaS customers at Usercentrics. Lead churn prevention, save conversations, win-back efforts, and targeted upsell opportunities.
Сипаттама
- Manage the commercial relationship for a portfolio of approximately 700 Cookiebot by Usercentrics customers
- Use account data to identify customers at risk of churn or downsizing and prioritize retention efforts
- Oversee a high-volume portfolio of Cookiebot accounts
- Track account activity and usage signals, including domain changes, downgrades, and domain deletions, to identify churn and downsell risks
- Contact at-risk customers proactively to understand their circumstances and prevent cancellations or downsells
- Create and apply standardized save strategies and retention playbooks at scale
- Manage cancellation and downgrade requests while presenting suitable commercial alternatives
- Contact recently churned customers with appropriate win-back offers
- Own annual subscriber renewals from initiation through completion
- Lead contracting and commercial discussions for annual renewals
- Monitor monthly subscribers and conduct targeted outreach when risk indicators emerge
- Recommend plan changes or additional products when they can help prevent downsell or churn
- Assess account health using indicators such as domain usage, upgrades, downsells, and domain deletions
- Keep account notes, risk flags, and activity records accurate in Salesforce
- Report on retention trends and provide insights into churn and downgrades
- Work cross-functionally with Customer Support, Sales, Billing, and Product
- Route technical and support-related questions to the appropriate support channels
- Track performance through gross revenue retention, churn and downsell rate, ARR saved, and annual renewal rate
Талаптар
- At least 1–2 years of experience in Account Management, Customer Success, or Sales
- B2B SaaS experience is preferred
- Experience with retention, renewals, or high-volume account portfolios is advantageous
- Strong technical aptitude and proficiency with relevant tools and technologies
- Experience with CRM platforms, preferably Salesforce
- Comfort using usage and account data to identify trends
- Excellent written and verbal communication skills
- Ability to explain complex concepts clearly to varied audiences
- Strong analytical skills for diagnosing customer risk and developing tailored solutions or alternatives
- Confidence handling save conversations and commercial negotiations
- Ability to manage objections and identify appropriate upsell or plan-change opportunities
- A customer-focused approach
- Ability to manage a large portfolio and prioritize accounts by risk and revenue impact
- Demonstrated ability to collaborate across Product, Sales, and Support
Артықшылықтар
- An annual development budget of EUR 800 for every employee
- Job-related language courses, including English, German, Czech, and Spanish, with an annual budget of EUR 350
- Hybrid work with the option to work remotely for up to 90 days per year from a European country
- Online yoga sessions
- Massage benefits
- Access to the Headspace app
- Company events including team-building activities, happy hours, parties, gatherings, and occasional covered breakfasts or lunches across offices and online
- Gifts celebrating work and life milestones such as anniversaries and new babies
- Office snacks, fruit, coffee, and drinks
- Flexible working hours
- Regular team events
- A positive, energetic, and inspiring workplace
- Support for work-life balance
- Well-being benefits
Ұқсас жұмыс орындары
Human Resources Internship
Advocate Aurora Health
Америка Құрама Штаттары
Алабама
Аляска
Аризона
Флорида
Айдахо
Иллинойс
Айова
Канзас
Кентукки
Луизиана
Мэн
Мичиган
Миссисипи
Миссури
Монтана
Небраска
Невада
Нью-Гэмпшир
Нью-Мексико
Солтүстік Каролина
Солтүстік Дакота
Огайо
Оклахома
Пенсильвания
Оңтүстік Каролина
Оңтүстік Дакота
Теннесси
Техас
Юта
Виргиния
Батыс Виргиния
Висконсин
Вайоминг21 $ / сағат
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Индонезия
Мексика
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