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Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
Temporary Remote Customer Service Representative
Handle inbound questions about debit card incentives, orders, and balances for Five Star Solutions’ clients. This temporary remote role uses scripted support and requires your own computer, workspace, and reliable internet.
Description
- Answer calls from customers seeking information about clients’ products and services.
- Deliver helpful, professional customer support.
- Resolve questions about debit card incentives, orders, and balances.
- Handle a high volume of inbound calls promptly.
- Use the appropriate communication scripts for each topic.
- Clarify customer needs, research issues, and offer solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Recommend additional products when suitable opportunities arise.
- Move between tasks while maintaining efficiency and composure.
- Arrive on time and attend all scheduled shifts.
- Keep customer interactions positive and professional.
- Complete cross-training as requested.
Requirements
- Three to six months of customer service or customer support experience is preferred.
- Three to six months of call center or office experience is a plus.
- Basic computer skills.
- Ability to learn quickly and work independently.
- Strong phone and verbal communication skills, with active listening.
- Must be at least 18 years old.
- A background check will be conducted in accordance with applicable state and federal laws.
- Must supply your own equipment and workspace.
- Verified, secure, reliable, dedicated high-speed internet service is required.
- A dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
- Intel Core i5-8250U series processor or higher.
- Windows 10 or 11 64-bit with 8 GB of memory.
- Screen resolution of 1280 × 768 or higher.
- Two monitors are required.
- USB DSP headset.
- Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted.
- Current antivirus software must be installed.
- Firewall must be enabled.
- Wired connection to the modem or router is required; Wi-Fi and extenders are not accepted.
Benefits
- Night and weekend shifts receive an extra $1 per hour.
- Paid training, typically lasting two to five days, from 9:00 a.m. to 6:00 p.m. Eastern Time.
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