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Five Star Solutions
Five Star Solutions
1 001 – 5 000 Darbuotojai
DraudimasKelionėsSveikatos priežiūra
„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.
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Temporary Remote Customer Service Representative

Handle inbound questions about debit card incentives, orders, and balances for Five Star Solutions’ clients. This temporary remote role uses scripted support and requires your own computer, workspace, and reliable internet.

USJungtinės ValstijosALAlabamaFLFloridaIDAidahasIAAjovaKSKanzasasLALuizianaMIMičiganasMSMisisipėMOMisūrisNENebraskaNVNevadaNCŠiaurės KarolinaNDŠiaurės DakotaOHOhajasOKOklahomaPAPensilvanijaSCPietų KarolinaSDPietų DakotaTNTenesisTXTeksasasUTJutaVAVirdžinijaWVVakarų VirdžinijaWIViskonsinasWYVajomingas
15 $ / valanda
NuotolinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Answer calls from customers seeking information about clients’ products and services.
  • Deliver helpful, professional customer support.
  • Resolve questions about debit card incentives, orders, and balances.
  • Handle a high volume of inbound calls promptly.
  • Use the appropriate communication scripts for each topic.
  • Clarify customer needs, research issues, and offer solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Recommend additional products when suitable opportunities arise.
  • Move between tasks while maintaining efficiency and composure.
  • Arrive on time and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Complete cross-training as requested.

Reikalavimai

  • Three to six months of customer service or customer support experience is preferred.
  • Three to six months of call center or office experience is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong phone and verbal communication skills, with active listening.
  • Must be at least 18 years old.
  • A background check will be conducted in accordance with applicable state and federal laws.
  • Must supply your own equipment and workspace.
  • Verified, secure, reliable, dedicated high-speed internet service is required.
  • A dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
  • Intel Core i5-8250U series processor or higher.
  • Windows 10 or 11 64-bit with 8 GB of memory.
  • Screen resolution of 1280 × 768 or higher.
  • Two monitors are required.
  • USB DSP headset.
  • Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted.
  • Current antivirus software must be installed.
  • Firewall must be enabled.
  • Wired connection to the modem or router is required; Wi-Fi and extenders are not accepted.

Privalumai

  • Night and weekend shifts receive an extra $1 per hour.
  • Paid training, typically lasting two to five days, from 9:00 a.m. to 6:00 p.m. Eastern Time.

Susiję darbai

Jerry

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H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
USJungtinės ValstijosAZArizonaFLFloridaNVNevadaNYNiujorkasNCŠiaurės KarolinaTNTenesisTXTeksasasUTJutaVAVirdžinija
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1 001 – 5 000 Darbuotojai
Sveikatos draudimasSveikatos priežiūraTelekomunikacijos
USJungtinės Valstijos
15 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

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