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Nestle
Nestle
5,001 – 10,000 Employees
H1B Visa SponsorFood & BeverageLogisticsManufacturing
Nestle is a Swiss multinational food and beverage company with a broad portfolio spanning coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care. Its products reach consumers worldwide through retail and foodservice channels, supported by large-scale manufacturing and supply-chain operations. On a job aggregator, Nestle’s profile is relevant to candidates exploring opportunities across food and beverage, manufacturing, and logistics, as well as work connected to nutrition, health, and wellness initiatives.
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Temporary Contact Center Agent — Nestlé

Handle Nestlé consumer complaints and questions in a temporary Contact Center role. Resolve cases through chat, email, social media, and phone.

PYParaguayOn-siteContractMiddleSeniorSpanish RequiredCall Center Representative

Description

  • Apply operational knowledge across all service channels
  • Provide accurate responses and resolve consumer cases within expected timeframes
  • Handle complaints, questions, and requests from Nestlé product consumers
  • Analyze issues and propose operational solutions
  • Share feedback on factory-formulated product analyses and sensitive or critical cases
  • Maintain service quality and consumer satisfaction
  • Assist consumers by chat, email, social media, and phone
  • Take an active part in training on products and support processes

Requirements

  • Be a final-year student or graduate in Journalism, Business Administration, Marketing, Commercial Engineering, or a related field
  • Have experience in consumer service, handling customer questions and resolving problems effectively
  • Be available to work under a temporary contract
  • Demonstrate organizational skills and the ability to prioritize urgent tasks under pressure
  • Have strong communication and negotiation skills for clear, empathetic interactions
  • Show customer focus, urgency, and responsibility
  • Work independently and collaboratively as part of a team
  • Use a problem-solving approach focused on resolving issues at first contact
  • Adapt to different tools, processes, and customer needs
  • Remain resilient in high-volume environments while maintaining service quality

Benefits

  • Monday to Friday shift, 8:30 a.m. to 6:30 p.m.
  • Training to build knowledge of products and support processes
  • Opportunity to work in a multicultural, diverse team
  • Collaboration with colleagues worldwide
  • Contribute to services that promote digital innovation and continuous improvement

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