Nestle
Nestle
Nestle — кофе, бөтелкедегі су, сүт өнімдері, балалар тағамы, кондитерлік өнімдер, мұздатылған тағамдар және үй жануарларына арналған өнімдерді қамтитын кең портфелі бар швейцариялық көпұлтты азық-түлік және сусындар компаниясы. Оның өнімдері ауқымды өндіріс пен жеткізу тізбегінің операциялары арқылы қолдау көрсетілетін бөлшек сауда және қоғамдық тамақтану арналары арқылы бүкіл әлемдегі тұтынушыларға жетеді. Жұмыс іздеу агрегаторында Nestle профилі азық-түлік және сусындар, өндіріс пен логистика салаларындағы, сондай-ақ тамақтану, денсаулық және салауатты өмір салты бастамаларына байланысты мүмкіндіктерді іздейтін үміткерлер үшін өзекті.

Temporary Contact Center Agent — Nestlé

Handle Nestlé consumer complaints and questions in a temporary Contact Center role. Resolve cases through chat, email, social media, and phone.

Сипаттама

  • Apply operational knowledge across all service channels
  • Provide accurate responses and resolve consumer cases within expected timeframes
  • Handle complaints, questions, and requests from Nestlé product consumers
  • Analyze issues and propose operational solutions
  • Share feedback on factory-formulated product analyses and sensitive or critical cases
  • Maintain service quality and consumer satisfaction
  • Assist consumers by chat, email, social media, and phone
  • Take an active part in training on products and support processes

Талаптар

  • Be a final-year student or graduate in Journalism, Business Administration, Marketing, Commercial Engineering, or a related field
  • Have experience in consumer service, handling customer questions and resolving problems effectively
  • Be available to work under a temporary contract
  • Demonstrate organizational skills and the ability to prioritize urgent tasks under pressure
  • Have strong communication and negotiation skills for clear, empathetic interactions
  • Show customer focus, urgency, and responsibility
  • Work independently and collaboratively as part of a team
  • Use a problem-solving approach focused on resolving issues at first contact
  • Adapt to different tools, processes, and customer needs
  • Remain resilient in high-volume environments while maintaining service quality

Артықшылықтар

  • Monday to Friday shift, 8:30 a.m. to 6:30 p.m.
  • Training to build knowledge of products and support processes
  • Opportunity to work in a multicultural, diverse team
  • Collaboration with colleagues worldwide
  • Contribute to services that promote digital innovation and continuous improvement

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