Nestle
Nestle
Nestle este o companie multinațională elvețiană din domeniul alimentelor și băuturilor, cu un portofoliu extins care include cafea, apă îmbuteliată, produse lactate, alimentație pentru sugari, produse de cofetărie, alimente congelate și produse pentru îngrijirea animalelor de companie. Produsele sale ajung la consumatori din întreaga lume prin canalele de retail și de servicii alimentare, susținute de operațiuni de producție și lanțuri de aprovizionare de amploare. Pe un agregator de locuri de muncă, profilul Nestle este relevant pentru candidații care explorează oportunități în domeniul alimentelor și băuturilor, al producției și al logisticii, precum și pentru roluri asociate inițiativelor de nutriție, sănătate și bunăstare.

Temporary Contact Center Agent — Nestlé

Handle Nestlé consumer complaints and questions in a temporary Contact Center role. Resolve cases through chat, email, social media, and phone.

Descriere

  • Apply operational knowledge across all service channels
  • Provide accurate responses and resolve consumer cases within expected timeframes
  • Handle complaints, questions, and requests from Nestlé product consumers
  • Analyze issues and propose operational solutions
  • Share feedback on factory-formulated product analyses and sensitive or critical cases
  • Maintain service quality and consumer satisfaction
  • Assist consumers by chat, email, social media, and phone
  • Take an active part in training on products and support processes

Cerințe

  • Be a final-year student or graduate in Journalism, Business Administration, Marketing, Commercial Engineering, or a related field
  • Have experience in consumer service, handling customer questions and resolving problems effectively
  • Be available to work under a temporary contract
  • Demonstrate organizational skills and the ability to prioritize urgent tasks under pressure
  • Have strong communication and negotiation skills for clear, empathetic interactions
  • Show customer focus, urgency, and responsibility
  • Work independently and collaboratively as part of a team
  • Use a problem-solving approach focused on resolving issues at first contact
  • Adapt to different tools, processes, and customer needs
  • Remain resilient in high-volume environments while maintaining service quality

Beneficii

  • Monday to Friday shift, 8:30 a.m. to 6:30 p.m.
  • Training to build knowledge of products and support processes
  • Opportunity to work in a multicultural, diverse team
  • Collaboration with colleagues worldwide
  • Contribute to services that promote digital innovation and continuous improvement

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