Nestle
Nestle
Nestle ir Šveices daudznacionāls pārtikas un dzērienu uzņēmums ar plašu produktu klāstu, kas ietver kafiju, pudelēs pildītu ūdeni, piena produktus, zīdaiņu uzturu, konditorejas izstrādājumus, saldētu pārtiku un mājdzīvnieku aprūpes produktus. Tā produkti sasniedz patērētājus visā pasaulē, izmantojot mazumtirdzniecības un ēdināšanas pakalpojumu kanālus, ko nodrošina liela mēroga ražošana un piegādes ķēdes darbība. Darba sludinājumu apkopotājā Nestle profils ir aktuāls kandidātiem, kuri meklē iespējas pārtikas un dzērienu nozarē, ražošanā un loģistikā, kā arī darbā, kas saistīts ar uztura, veselības un labklājības iniciatīvām.

Temporary Contact Center Agent — Nestlé

Handle Nestlé consumer complaints and questions in a temporary Contact Center role. Resolve cases through chat, email, social media, and phone.

Apraksts

  • Apply operational knowledge across all service channels
  • Provide accurate responses and resolve consumer cases within expected timeframes
  • Handle complaints, questions, and requests from Nestlé product consumers
  • Analyze issues and propose operational solutions
  • Share feedback on factory-formulated product analyses and sensitive or critical cases
  • Maintain service quality and consumer satisfaction
  • Assist consumers by chat, email, social media, and phone
  • Take an active part in training on products and support processes

Prasības

  • Be a final-year student or graduate in Journalism, Business Administration, Marketing, Commercial Engineering, or a related field
  • Have experience in consumer service, handling customer questions and resolving problems effectively
  • Be available to work under a temporary contract
  • Demonstrate organizational skills and the ability to prioritize urgent tasks under pressure
  • Have strong communication and negotiation skills for clear, empathetic interactions
  • Show customer focus, urgency, and responsibility
  • Work independently and collaboratively as part of a team
  • Use a problem-solving approach focused on resolving issues at first contact
  • Adapt to different tools, processes, and customer needs
  • Remain resilient in high-volume environments while maintaining service quality

Priekšrocības

  • Monday to Friday shift, 8:30 a.m. to 6:30 p.m.
  • Training to build knowledge of products and support processes
  • Opportunity to work in a multicultural, diverse team
  • Collaboration with colleagues worldwide
  • Contribute to services that promote digital innovation and continuous improvement

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