CameraMatics develops a cloud-based fleet technology platform focused on driver safety, vehicle visibility, and operational improvement. Designed for fleet operators and drivers across different vehicle types, its software combines data from onboard sensors, smart cameras, and driver apps to help teams monitor performance, protect loads, digitize everyday processes, and support continuous learning.
Technical Support Specialist - Hybrid in London
Provide technical support to CameraMatics customers using fleet-safety software, resolving issues and guiding users through solutions. Partner with Engineering, Product, and Customer Success in a hybrid South East London role.
Description
- Provide first-line assistance by phone, email, and other customer communication channels
- Investigate, diagnose, and resolve issues involving CameraMatics products and services
- Record customer interactions, technical problems, troubleshooting actions, and resolutions in the ticketing system
- Work with Engineering, Product, and Customer Success on complex technical issues
- Coordinate escalations and retain responsibility until each issue is resolved
- Spot recurring problems and share insights that support product and operational improvements
- Create and update technical documentation, knowledge-base content, troubleshooting guides, and customer training materials
- Support customers worldwide through a shift-based rota
- Keep customers updated with clear, timely communication throughout the support process
- Maintain up-to-date knowledge of the product portfolio and relevant technical concepts
Requirements
- At least two years of experience in technical support or another customer-facing technical role, preferably in software or technology
- Genuine interest in technology and problem-solving, with a sound understanding of computer systems, networking, and troubleshooting
- A degree in Computer Science, Information Technology, or a related discipline is welcome but not required
- Practical experience with diagnostic tools, remote-support technologies, and systematic troubleshooting methods
- Clear written and spoken communication, including the ability to explain technical subjects to both technical and non-technical audiences
- A customer-oriented approach and commitment to delivering positive support experiences
- Capacity to work independently while collaborating effectively in a fast-moving environment
- Strong organisation, careful attention to detail, and the ability to balance competing priorities
- Willingness to work alternative hours when needed as part of a shift-based support rota
Benefits
- Opportunity to develop professionally within a growing business
- Hybrid arrangement with four days in the office and one day working remotely