DailyPay is a financial technology company operating at the intersection of fintech, B2B services, and HR technology. Its On-Demand Pay platform enables employees to access wages they have already earned before the standard payday, giving them greater flexibility in managing their finances. DailyPay provides this capability to employers seeking to strengthen employee engagement, support financial wellness, and improve recruitment and retention.
Strategic Client Success Manager at DailyPay (Remote, United States)
Lead strategic customer success for enterprise employers using DailyPay’s on-demand pay platform. Drive adoption, retention, expansion, and executive-level relationships.
United States$112,000 – $151,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Own the customer journey from kickoff and launch through ongoing success as the primary contact
- Establish shared success measures and clearly communicate realized value to partners
- Build strong relationships with stakeholders in HR, Payroll, IT, Finance, and executive leadership
- Develop strategic account plans and monitor execution of key initiatives
- Support communications and launch planning for large enterprise customers
- Collaborate with Growth, Marketing, Product, and Operations to increase adoption and satisfaction
- Coordinate customer escalations to ensure prompt attention and effective resolution
- Uncover expansion opportunities through upselling and cross-selling while reducing churn risk
- Use reporting and trend analysis to guide account-level decisions and improvements
- Translate customer feedback into Product enhancements and stronger internal support
Requirements
- Seven to ten or more years of Customer Success experience at a fast-paced HCM or SaaS company managing Fortune 500 or national accounts
- Ability to communicate with, present to, and influence executive-level customer stakeholders
- Practical experience using CRM platforms such as Salesforce or HubSpot
- Experience working with Catalyst
- Strong knowledge of HCM, HR, or Payroll software
- Analytical approach with the ability to turn data into actionable insights and decisions
- Demonstrated success working across functional teams
- Comfort operating in ambiguous and rapidly changing environments
- Track record of exceeding retention, customer satisfaction, and upsell or cross-sell goals
- Ability to work in the United States
- Legal authorization to work in the United States
- Must not require employment visa sponsorship now or in the future
Benefits
- Comprehensive health, vision, and dental coverage
- Equity ownership opportunity
- Life and AD&D insurance
- Short- and long-term disability coverage
- Employee Assistance Program
- Employee Resource Groups
- Company outings and events
- Unlimited paid time off
- 401(k) with company matching