Empyrean
Empyrean
501 – 1,000 Employees
B2BHR TechSaaS
Empyrean is an HR technology and B2B SaaS company that helps employers manage benefits and strengthen employee engagement. Its platform supports eligibility and enrollment, integrations, reporting, communications, billing, account administration, compliance workflows, decision support, mobile experiences, and AI-enabled tools. Empyrean combines software with benefits administration services and works with brokers, carriers, and advisors serving organizations in sectors including healthcare, transportation, retail, and manufacturing. Its approach emphasizes service-led delivery and security practices aligned with HIPAA, SOC 2, and ISO 27001.

ServiceNow Developer, AI & Intelligent Automation — Empyrean, Texas Remote

Develop ServiceNow solutions, enterprise integrations, workflow automation, and AI capabilities for Empyrean’s IT operations. Support ITSM modernization through platform delivery, intelligent automation, and continuous improvement.

Description

  • Design, develop, test, implement, document, maintain, and support ServiceNow solutions for Empyrean
  • Improve ITSM and business processes through platform development, workflow automation, integrations, and AI-enabled capabilities
  • Partner with cross-functional teams to design, configure, troubleshoot, and implement applications and solutions
  • Create service catalog offerings, workflows, self-service features, and Flow Designer automations
  • Integrate ServiceNow with enterprise systems and oversee related data exchange
  • Develop and maintain business rules, assignment and approval rules, client scripts, flows, and other platform components
  • Assess whether AI, intelligent automation, traditional workflows, or standard ServiceNow configuration best addresses business needs
  • Configure, integrate, test, implement, and support approved ServiceNow AI and intelligent automation capabilities
  • Identify opportunities for AI-enabled and automated improvements, providing technical guidance on feasibility, dependencies, risks, and implementation needs
  • Support proofs of concept, pilots, planning, estimation, delivery, code reviews, knowledge sharing, upgrades, and continuous improvement
  • Track work through initiatives, epics, stories, and tasks while communicating progress, dependencies, and risks
  • Monitor, troubleshoot, and enhance ServiceNow and AI-enabled capabilities after launch
  • Participate in on-call coverage and provide after-hours support for production incidents and service disruptions
  • Perform other assigned job-related duties

Requirements

  • A bachelor’s degree is preferred but not required; equivalent experience in computer science, engineering, information technology, or a related discipline is acceptable
  • Three to five years of ServiceNow development experience, or equivalent experience with ServiceNow and closely related enterprise platforms
  • Proficiency in JavaScript and ServiceNow scripting, configuration, application development, workflow automation, and integrations
  • Working knowledge of ITSM, Service Catalog, Flow Designer, integrations, and ServiceNow platform support
  • Experience independently delivering ServiceNow development work and collaborating with technical and business stakeholders on automation or AI-enabled use cases
  • Enterprise experience with AI, machine learning, generative AI, or intelligent automation/RPA outside ServiceNow
  • Hands-on delivery of at least one ServiceNow AI or intelligent automation capability, such as Now Assist, Virtual Agent, AI Search, AI agents, predictive intelligence, generative AI integrations, or AI-enabled workflows
  • Ability to evaluate AI and intelligent automation decisions across data quality, security, privacy, access control, human oversight, testing, and monitoring
  • ServiceNow Certified Application Developer certification is preferred; ServiceNow Certified System Administrator and additional platform, automation, or AI certifications are valued
  • Experience with benefit program administration or Health and Welfare processes is a plus

Benefits

  • Participation in an on-call rotation and after-hours support when required
  • Opportunities to support proofs of concept and pilots involving emerging AI and automation capabilities
  • Access to knowledge-sharing and continuous-improvement opportunities
  • ServiceNow Certified Application Developer certification is valued
  • Additional platform, automation, or AI certifications are valued

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