Vibrant is a professional membership network for LGBTQ+ entertainment marketing professionals. It brings together people working across entertainment, media, marketing, and consulting through industry events, panels, social gatherings, and other programming designed to strengthen connections and support career development. Members can be featured through the network’s directory, spotlight and nomination initiatives, while leadership and sponsorship programs help sustain an active professional community.
Senior Unified Communications Engineer – United States (Remote)
Support and optimize Genesys voice, chat, SMS, and video platforms as a Senior Unified Communications Engineer. Maintain enterprise UC infrastructure supporting Vibrant Emotional Health’s technology-enabled wellness services.
United States$87,600 – $117,100 / year
RemoteFull-timeSeniorEnglish RequiredFull-stack EngineerSoftware EngineerDescription
- Support the development, design, and operation of unified communications platforms
- Analyze business processes and create unit and integration test scenarios aligned with system requirements and process changes
- Deliver centralized support for core systems
- Design, configure, install, administer, and troubleshoot Genesys hardware and software
- Lead and coordinate Voice, Chat, SMS, and Video infrastructure and application deployments
- Provide senior-level operational support and resolve escalated incidents
- Track capacity and performance across Voice, Chat, SMS, and Video infrastructure
- Apply Corporate Change Management policies and procedures to Voice and Video infrastructure
- Direct and coordinate activities with service providers
- Oversee resources and project tasks for new deployments
- Establish operational readiness through engineering, planning, coordination, incident resolution, software installation, and upgrades
- Contribute to the planning, deployment, and support of Unified Communications systems
- Carry out additional duties as assigned
Requirements
- Bachelor’s degree and at least five years of experience as a UC Engineer or in a comparable role; equivalent additional experience may replace the degree requirement
- Thorough knowledge of fundamental and advanced unified communications capabilities
- Experience supporting large-scale unified communications implementations and upgrades
- Practical experience implementing, administering, maintaining, and optimizing UC platforms such as Genesys PureCloud or comparable solutions
- Extensive hands-on knowledge of the Genesys framework, including configuration and routing strategies
- Experience administering and supporting Genesys PureCloud solutions
- Proficiency in problem management
- Advanced troubleshooting capability
- Ability to work with vendors on infrastructure designs
- Ability to establish hardware and software performance standards
- Subject matter expertise in contact center technologies
- Ability to remain stationary for 50% of the workday
- Ability to operate a computer and other office productivity equipment continuously
- Ability to communicate frequently by video with internal and external stakeholders
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental income insurance
- Employer-paid disability insurance
- Employer-paid life insurance
- Pre-tax flexible spending accounts for medical and dependent care
- 401(k) plan available