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n8n
n8n
11 – 50 Employees
ConsultingLogisticsManufacturing
n8n is a secure, AI-native workflow automation company building flexible tools for technical teams. Its platform connects business systems and supports complex, multi-step workflows and autonomous AI agents across areas such as IT, security, and sales operations. Developers can extend automations with JavaScript or Python, choose between self-hosted and cloud deployments, and use n8n’s open-source foundation to manage everything from everyday processes to enterprise and mission-critical automation. The company’s hiring context centers on a technical product that serves organizations seeking greater control, extensibility, and efficiency in how they design and run automated workflows.
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Senior German-Speaking Customer Success Manager – Remote in Germany

Lead retention, expansion, adoption, and renewals for n8n’s strategic German-speaking enterprise customers. Demonstrate automation value and ROI while partnering with customers and internal teams across Europe.

DEGermanyRemoteFull-timeSeniorGerman RequiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage a focused portfolio of n8n’s largest strategic enterprise customers in the German-speaking market
  • Serve as the main post-sales partner through onboarding, adoption, and renewal
  • Develop account strategies and stakeholder coverage across IT, engineering, business, and executive teams
  • Own retention and expansion goals, coordinating renewals and upsell or cross-sell opportunities with Account Executives
  • Lead customer kickoffs and define success plans
  • Deliver onboarding and enablement for both technical and business audiences
  • Conduct health checks, executive meetings, QBRs, and renewal processes
  • Analyze product usage and customer health signals to surface risks and coordinate escalations
  • Measure and present business value, ROI, adoption, and customer impact
  • Work with Support, Solutions Engineering, Product, and Sales to remove customer blockers
  • Deliver organized customer feedback to Product and Engineering
  • Distribute customer insights across the broader Customer Success organization

Requirements

  • Native-level German and fluent professional English
  • Located in Europe, with Germany preferred
  • Willingness to travel to customer sites
  • Experience managing a focused, strategic portfolio of enterprise SaaS customers
  • Ability to lead kickoffs, onboarding programs, and QBRs from start to finish
  • Experience owning retention and/or expansion goals
  • Demonstrated success with renewals and account growth
  • Technical fluency with APIs, integrations, authentication fundamentals, and deployment environments
  • Experience working with large German-speaking enterprises, including automotive, manufacturing, or retail organizations
  • Ability to connect product usage with measurable outcomes, ROI, and executive-ready business cases
  • Ability to create account plans and operating rhythms across complex organizations
  • Strong stakeholder management skills with technical and executive audiences
  • Ownership-oriented approach in rapidly changing environments
  • Exposure to automation or AI tools, iPaaS, or workflow platforms is preferred
  • Experience with n8n or comparable tools is preferred
  • Startup or scale-up experience is preferred
  • A technical or STEM degree, or equivalent training, is a plus
  • Experience working across multiple regions is preferred
  • Applicants outside Germany must already have the right to work in their country

Benefits

  • Equity participation in n8n
  • 30 vacation days in Europe, in addition to local public holidays
  • Benefits aligned with local country standards across Europe
  • Pension contributions based on local country standards across Europe
  • €1,000 or equivalent annually for courses, books, events, or coaching
  • Recurring company hackathons
  • Remote-first work across Europe
  • Regular off-sites focused on team connection
  • $100 monthly contribution toward open-source projects
  • Transparent communication about company work and performance

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