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Senior German-Speaking Customer Success Manager – Remote in Germany
Lead retention, expansion, adoption, and renewals for n8n’s strategic German-speaking enterprise customers. Demonstrate automation value and ROI while partnering with customers and internal teams across Europe.
विवरण
- Manage a focused portfolio of n8n’s largest strategic enterprise customers in the German-speaking market
- Serve as the main post-sales partner through onboarding, adoption, and renewal
- Develop account strategies and stakeholder coverage across IT, engineering, business, and executive teams
- Own retention and expansion goals, coordinating renewals and upsell or cross-sell opportunities with Account Executives
- Lead customer kickoffs and define success plans
- Deliver onboarding and enablement for both technical and business audiences
- Conduct health checks, executive meetings, QBRs, and renewal processes
- Analyze product usage and customer health signals to surface risks and coordinate escalations
- Measure and present business value, ROI, adoption, and customer impact
- Work with Support, Solutions Engineering, Product, and Sales to remove customer blockers
- Deliver organized customer feedback to Product and Engineering
- Distribute customer insights across the broader Customer Success organization
आवश्यकताएँ
- Native-level German and fluent professional English
- Located in Europe, with Germany preferred
- Willingness to travel to customer sites
- Experience managing a focused, strategic portfolio of enterprise SaaS customers
- Ability to lead kickoffs, onboarding programs, and QBRs from start to finish
- Experience owning retention and/or expansion goals
- Demonstrated success with renewals and account growth
- Technical fluency with APIs, integrations, authentication fundamentals, and deployment environments
- Experience working with large German-speaking enterprises, including automotive, manufacturing, or retail organizations
- Ability to connect product usage with measurable outcomes, ROI, and executive-ready business cases
- Ability to create account plans and operating rhythms across complex organizations
- Strong stakeholder management skills with technical and executive audiences
- Ownership-oriented approach in rapidly changing environments
- Exposure to automation or AI tools, iPaaS, or workflow platforms is preferred
- Experience with n8n or comparable tools is preferred
- Startup or scale-up experience is preferred
- A technical or STEM degree, or equivalent training, is a plus
- Experience working across multiple regions is preferred
- Applicants outside Germany must already have the right to work in their country
लाभ
- Equity participation in n8n
- 30 vacation days in Europe, in addition to local public holidays
- Benefits aligned with local country standards across Europe
- Pension contributions based on local country standards across Europe
- €1,000 or equivalent annually for courses, books, events, or coaching
- Recurring company hackathons
- Remote-first work across Europe
- Regular off-sites focused on team connection
- $100 monthly contribution toward open-source projects
- Transparent communication about company work and performance