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Fortive
Fortive
H1B Visa SponsorHealthcareLogisticsManufacturing
Fortive is a global industrial technology company developing solutions for healthcare, industrial operations, logistics, and precision applications. Its portfolio is designed to help organizations address complex technical challenges, improve operational intelligence, and work more safely and efficiently. With approximately 18,000 employees, Fortive brings together specialized businesses focused on practical innovation, continuous improvement, and responsible long-term impact.
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Senior CRM Business Systems Analyst at Fortive

Senior CRM analyst configuring Dynamics 365 and connected commercial systems for Fluke, Fortive’s global industrial technology business. Leads requirements, integrations, production support, process improvement, and cross-functional delivery.

USUnited StatesWAWashingtonHybridFull-timeSeniorEnglish RequiredBusiness Analyst
AzureERPOracleOracle ERPPMPSFDC

Description

  • Convert commercial needs into CRM requirements, solution designs, and delivery plans.
  • Work with Sales, Marketing, Finance, Customer Support, and IT to gather and confirm requirements.
  • Investigate and resolve complex system and process problems using PDCA, 5 Whys, and root cause analysis.
  • Review performance data to uncover durable process improvement opportunities.
  • Use Fortive Business System methods, including PDCA, Daily Management, Root Cause Problem Solving, Standard Work, and Kaizen.
  • Lead or facilitate Kaizen events while defining standard work and performance measures.
  • Configure, enhance, and support Microsoft Dynamics 365 CRM and related commercial platforms.
  • Support sales, marketing, territory, pricing, partner management, key account, and demo product workflows.
  • Manage territories, price lists, product introductions, data security, deduplication, and data quality programs.
  • Maintain integrations with Oracle ERP, Salsify PIM, Azure B2C, Shopify, and Allbound.
  • Support Unified Customer Care, case management, the Unified Customer/Partner Portal, product registration, and Fluke Premium Care Plan workflows.
  • Triage production incidents and service requests while tracking system performance and health.
  • Direct projects from discovery and design through build, testing, deployment, training, adoption, and ongoing operations.
  • Prepare business cases, project plans, schedules, cost and resource estimates, risk plans, and success measures.
  • Use Agile, Waterfall, or hybrid methods according to project needs.
  • Drive change management, stakeholder communications, training, deployment support, and adoption measurement.
  • Maintain documentation for processes, procedures, data flows, process flows, configurations, and standards.
  • Share knowledge, cross-train colleagues, mentor junior Business Systems Analysts, and strengthen team practices.

Requirements

  • Bachelor’s degree in business information systems, management information systems, business administration, computer science, information technology, or a related discipline, or equivalent practical experience.
  • At least six years of experience in commercial operations, business systems analysis, or program and project management.
  • Practical experience with Microsoft Dynamics 365, Salesforce.com, or a similar CRM platform.
  • Working knowledge of core CRM capabilities, including accounts, contacts, activities, leads, opportunities, quotes, and deal registrations.
  • Experience supporting sales operations, including territory management, price list administration, and new product introductions.
  • Strong understanding of data structures, sales force automation practices, and end-to-end commercial processes.
  • Experience designing and managing deployments spanning multiple systems in a large organization.
  • Ability to create high-level and detailed data-flow, process-flow, and diagram documentation.
  • Ability to turn business requirements into detailed, modular, extensible functional designs.
  • Strong written, verbal, presentation, and stakeholder communication skills.
  • Ability to work independently and collaboratively in a fast-paced setting with competing priorities.
  • Familiarity with case management and customer or partner portal platforms is preferred.
  • Exposure to ERP, PIM, identity and access management, e-commerce, or partner portal platforms is preferred.
  • Knowledge of business intelligence tools such as Power BI is preferred.
  • Experience with marketing automation or demand generation platforms is preferred.
  • A project management credential such as PMP or CAPM is preferred.
  • Experience with Fortive Business System or comparable continuous-improvement methods is preferred.
  • Experience in manufacturing, industrial technology, or a global commercial environment is preferred.

Benefits

  • Hybrid schedule requiring three days onsite in Everett, Washington.
  • Opportunities for ongoing learning and professional development.
  • Equal opportunity employer.
  • Reasonable accommodations are available for applicants with disabilities.

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