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DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
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DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.
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Senior Contract Logistics Team Lead - DSV, Dubai Onsite

Lead luxury fashion warehouse, fulfillment, inventory, and customer service operations for DSV in Dubai. Coordinate store replenishment, e-commerce deliveries, and client logistics standards.

AEUnited Arab EmiratesOn-siteFull-timeSeniorEnglish RequiredGeneralTeam Lead

Description

  • Supervise coordinators across customer service, inbound, outbound, and returns activities
  • Distribute workloads for store launches, visual merchandising initiatives, peak periods, promotions, and e-commerce cut-offs
  • Handle first-line escalation for operational and customer-related matters
  • Train and develop colleagues in fashion logistics procedures and client SOPs
  • Align shift staffing with delivery waves and courier collection deadlines
  • Manage inbound movements from suppliers, distribution centers, stores, and customers
  • Oversee seasonal collections, high-value apparel and accessories, hanging garments, and returns
  • Validate ASN details, put-away execution, quality checks, and damage documentation
  • Organize priority inbound activity for seasonal launches, promotional programs, store openings, and refits
  • Oversee reverse logistics for store returns, online returns, and inter-brand or inter-season transfers
  • Plan store replenishment around delivery windows, mall requirements, and trading hours
  • Maintain compliance with delivery bookings, labeling, packing specifications, and floor-ready standards
  • Assist with urgent store transfers and inventory balancing
  • Oversee daily e-commerce order processing, delivery methods, and cash-on-delivery transactions where applicable
  • Work with courier partners on collections, unsuccessful deliveries, and return collections
  • Track customer delivery KPIs and close outstanding proof-of-delivery records
  • Act as the operational liaison for the fashion brand’s supply chain and retail functions
  • Report delays, inventory variances, and delivery risks to relevant stakeholders
  • Assist visual merchandising, marketing, and retail teams with campaigns, pop-ups, and special events
  • Resolve complaints and provide service recovery within delegated authority
  • Maintain accurate WMS stock transactions and prompt system confirmations
  • Assist with cycle counts, seasonal stock reclassification, and obsolete or slow-moving inventory control
  • Produce and assess reports covering inbound and outbound activity, store fulfillment, e-commerce results, returns processing, and inventory accuracy
  • Escalate risks involving shrinkage, high-value SKUs, and aging seasonal inventory
  • Enforce client SOPs, brand handling requirements, security controls, and loss-prevention procedures
  • Find process weaknesses and improvement opportunities in picking accuracy, packing standards, returns processing, and delivery coordination
  • Collaborate with warehouse, transport planning, customs and freight, IT/WMS support, finance, client, mall, courier, and merchandising teams

Requirements

  • A diploma or bachelor’s degree is preferred
  • At least 3–5 years of fashion or retail logistics operations experience is required
  • Strong knowledge of seasonal fashion cycles, store replenishment models, and e-commerce fulfillment workflows
  • Experience using WMS platforms and preparing reports in Microsoft Excel
  • Previous team leadership or shift-in-charge experience is preferred
  • Capability to coordinate customer service, inbound, outbound, and returns functions
  • Knowledge of luxury fashion handling standards, client SOPs, inventory controls, and delivery compliance

Benefits

  • Full-time position
  • Work with DSV, a global transport and logistics company
  • Opportunities for career development
  • Collaborative and inclusive workplace
  • Experience with international logistics operations and global teams

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