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The Cigna Group is a global healthcare company operating through Cigna Healthcare and Evernorth Health Services. Its work combines healthcare services, health insurance, and pharmacy benefits management to support the health and wellbeing of customers, clients, and patients. The company also focuses on ethical healthcare and artificial intelligence practices, health equity, responsible environmental and social governance, and innovation in how care is delivered.
Senior Client Manager, Intergovernmental Organizations – Kuala Lumpur Hybrid
Lead client relationships for European intergovernmental organization accounts at Cigna Healthcare. Drive implementation, renewals, retention, consultative support, and cross-sell growth across international stakeholders.
Description
- Act as the primary client contact and trusted relationship owner
- Oversee the timely implementation of new clients and services
- Strengthen client relationships with key stakeholder groups
- Provide clients with consultative guidance
- Support retention by negotiating contract renewals at sustainable rates
- Pursue ongoing professional development through training and learning opportunities
- Contribute to internal projects, organizational strategy, and shared learning
- Identify and develop up-selling and cross-selling opportunities
- Match the company’s service offering to client needs while maintaining operational efficiency
- Coordinate complaint handling and issue resolution with relevant departments
- Manage a portfolio of European-headquartered intergovernmental organization clients from onboarding through renewal
- Monitor performance to ensure financial and service objectives are achieved
Requirements
- Prior sales or account management experience, ideally in employee benefits, financial services, or consulting
- Comfort working with data collection and statistical analysis
- Ability to convert data into practical business insights
- Strong command of English
- At least three years of relevant sales, business development, or client management experience in insurance, broking, or consulting
- Excellent written, verbal, and presentation skills
- Self-directed with strong organizational abilities
- Flexible and resilient when working under pressure
- Empathetic, honest, sincere, and authentic in client interactions
- Professional, sociable, and comfortable engaging with varied stakeholders
- Collaborative, accountable, and willing to take ownership
- Respectful and appreciative of diverse perspectives and cultures
- Listens carefully and responds constructively to guidance, instructions, and feedback
- Approaches new tasks and assignments with enthusiasm and a practical, can-do mindset
Benefits
- Competitive salary
- Multicultural hybrid work environment
- Private medical insurance
- Employee wellbeing benefits
- Educational development program
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