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City of Toronto
City of Toronto
ConstructionHealthcareLogistics
The City of Toronto is the municipal government serving Toronto’s residents and visitors through a broad range of public services and infrastructure. Its work spans construction and urban development, recycling and logistics, public safety, healthcare-related services, housing, community programs, and local economic development. The organization supports the city’s day-to-day operations while contributing to a safe, connected, and vibrant community.
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Senior Change Management Consultant – Toronto Onsite

Lead organizational transformation across the City of Toronto’s Parks and Recreation division. Shape change strategies, stakeholder engagement, training, readiness planning, and implementation approaches that support measurable service and visitor experience outcomes.

CACanada
$105,241 – $160,649 / year
On-siteFull-timeSeniorEnglish RequiredConsultant

Description

  • Lead adaptive and transformational change initiatives across Parks and Recreation
  • Deliver strategic consulting, assessments, analysis, advice, and change planning
  • Design and facilitate workshops and other change management activities
  • Lead initiatives targeting measurable, predictable, and transparent customer service and visitor experience outcomes
  • Build change strategies across Parks and Recreation business lines and strengthen divisional change management capacity
  • Create change strategies and plans that align leaders and encourage employee and stakeholder participation
  • Serve as a subject matter expert on organizational change frameworks, strategies, tools, and resources
  • Advise on operating models and organizational structures that support change implementation and sustainment
  • Identify stakeholders and create stakeholder management plans
  • Build horizontal consensus and balance the interests of senior leaders, project leads, and stakeholders
  • Evaluate organizational and stakeholder readiness, capacity, risks, gaps, and potential impacts
  • Assess learning needs and develop learning plans, resource requirements, budgets, and performance measures
  • Evaluate cultural impacts and tailor change approaches accordingly
  • Create methodologies, tools, and training that strengthen change capability and competency
  • Facilitate change management leadership development for managers, project sponsors, and project leads
  • Establish success measures, track progress, evaluate outcomes, and lead lessons-learned activities
  • Develop methods to embed and sustain change through knowledge transfer, performance management, and continuous improvement
  • Prepare briefings, reports, presentations, and key messages for senior management and employees at all levels
  • Oversee assigned projects, budgets, teamwork, communications, work quality, organizational performance, and continuous learning
  • Anticipate long-term effects and apply broad, effective problem-solving approaches

Requirements

  • Post-secondary education in a relevant professional discipline, such as organizational development or human resources, or an equivalent combination of education and experience
  • Formal change management accreditation is considered an asset
  • Extensive experience leading change initiatives in a large public or private sector organization, including organizational reviews, service alignment, and related transformation work
  • Extensive strategic-level experience partnering with stakeholders to identify change impacts and establish change plans
  • Comprehensive knowledge of change management, including complexity, culture, risk, readiness, stakeholder analysis and engagement, communications planning, and training strategy development
  • Strong negotiation, problem-solving, decision-making, and communication abilities
  • Ability to influence, facilitate, and build consensus with stakeholders across all organizational levels
  • Effective written and verbal communication, presentation, and facilitation skills for groups and discussions of varying sizes
  • Resourceful, organized, and able to manage multiple priorities
  • Strong consulting and relationship-building capabilities

Benefits

  • Temporary full-time appointment for 18 months
  • Monday-to-Friday schedule totaling 35 hours per week
  • Equal opportunity and inclusive workplace
  • Barrier-free, accessible employment practices
  • Accommodation protected by applicable code during recruitment

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