SEON is a SaaS security and compliance company focused on preventing fraud and supporting anti-money laundering operations. Its AI-driven platform brings fraud detection, identity verification, transaction monitoring, case management and regulatory reporting into a unified command center for businesses that need to assess risk in real time.
SEON combines more than 900 real-time identity, device and digital-footprint signals with rules-based controls and machine-learning risk scoring. Its API integrations support fraud screening and KYC/AML workflows for fintechs, payment providers, iGaming businesses and retailers, helping teams respond to payment fraud, account takeover, synthetic identity and other forms of financial crime.
Senior Account Manager, Betting & Gaming at SEON — Remote US
Manage and expand SEON’s North American betting and gaming accounts for its fraud prevention and AML compliance platform. Lead renewals, account growth, commercial relationships, and cross-functional customer delivery.
Description
- Manage a portfolio of accounts against retention and growth goals
- Develop account plans to achieve customer retention and expansion targets
- Own commercial relationships from contract initiation through renewal
- Generate and close expansion opportunities while maintaining renewal momentum
- Lead commercial conversations and communicate the business value of SEON’s platform
- Discover cross-sell and upsell opportunities across SEON’s product portfolio
- Develop relationships with customer stakeholders, including senior budget and expansion decision-makers
- Track customer performance and uncover fraud prevention and account growth opportunities
- Conduct business reviews that demonstrate delivered value and define the next phase of the relationship
- Organize internal resources and materials to increase customer product adoption
- Address customer concerns and coordinate timely internal resolution
- Partner with customer success, sales, product, and engineering teams on implementation and delivery
- Keep forecasts and CRM account information accurate and current
- Maintain knowledge of developments in digital fraud
- Explain SEON’s services to nontechnical and non-fraud audiences by translating complex offerings into business outcomes
Requirements
- At least three years of experience as an account manager or in a comparable role
- Previous sales experience in a startup environment is preferred
- Demonstrated success meeting or exceeding retention and expansion targets across an account portfolio
- Experience managing and expanding accounts involving multiple products or solutions
- Demonstrated ability to uncover cross-sell and upsell opportunities beyond a single product
- Experience leading commercial negotiations for expansions and renewals
- Experience in fraud prevention is highly desirable
- Excellent communication skills and the ability to build strong business relationships
- Ability to manage expectations credibly when issues arise
- Evidence of taking initiative and confidently leading customer interactions
- Comfort working with data and interpreting customer performance metrics
- Ability to develop a commercial case from customer performance data
- Consistent, disciplined use of CRM and forecasting tools
- Collaborative approach with experience working across functions
Benefits
- SEON is an equal opportunity employer
- Reasonable adjustments are available throughout the recruitment process
- Remote work opportunity