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NeuraFlash is a consulting company that helps organizations implement, integrate, and manage Salesforce and AWS technologies. Its work combines AI, automation, data integration, analytics, and change management, with services spanning managed operations and sector-focused solutions for manufacturing, retail, communications, and financial services. As a Salesforce and AWS partner, NeuraFlash develops tools such as Agentforce Service Cloud and Voice to support more efficient operations and customer service. The company brings together specialists across consulting, manufacturing, and marketing to deliver technology programs tailored to each client’s needs.
Salesforce Engagement Manager Remote United States
Lead Salesforce customer delivery, pre-sales, and solution architecture engagements for AI-powered transformation projects. Own client relationships, delivery quality, solution development, and growth opportunities across NeuraFlash, part of Accenture.
Description
- Own and manage delivery-focused customer relationships across NeuraFlash, part of Accenture.
- Provide hands-on oversight, direction, guidance, and escalation support for project teams.
- Protect compliance, delivery quality, client satisfaction, and project or program direction through product ownership.
- Help customers achieve outcomes and uncover additional transformation opportunities through informed guidance.
- Support customer sales cycles through prospect engagement, scoping, estimation, staffing planning, and account growth plans.
- Move customers from sales into delivery through SOW reviews, role definition, project kickoffs, and onboarding.
- Coordinate staffing with operations, staffing teams, and business-unit leaders while identifying and managing staffing risks.
- Lead internal initiatives that strengthen solution delivery capabilities, enterprise delivery methods, and reusable assets.
- Provide leadership, champion the brand, and support NeuraFlash, part of Accenture, as it grows and scales.
Requirements
- At least 10 years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership for iterative software development initiatives.
- At least 5 years leading complex customer engagements or solution workstreams with teams of 15 or more.
- At least 5 years architecting, selling, and delivering solutions across Salesforce clouds.
- Deep knowledge of Contact Center or Salesforce solution design, including Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems.
- Demonstrated pre-sales capability in discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-suite and VP-level stakeholders.
- Hands-on experience designing end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness.
- Strong knowledge of the complete software development lifecycle and program governance.
- Experience leading cross-functional solution teams that include developers, technical architects, business analysts, and QA professionals.
- Strong commercial judgment, including experience preparing SOWs, Level of Effort estimates, and Change Orders and supporting sales activities.
- Excellent communication and storytelling skills for executive discussions, architecture whiteboarding, roadmap development, and decision-making.
- Willingness to travel up to 25% for customer projects and company events.
Benefits
- Remote work options.
- Flexible culture and scheduling.
- Travel opportunities for eligible roles, up to 25%.
- Company events and town halls.
- Team celebrations and social activities.
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