NeuraFlash
NeuraFlash
NeuraFlash एक परामर्श कंपनी है जो संगठनों को Salesforce और AWS तकनीकों को लागू करने, एकीकृत करने और प्रबंधित करने में सहायता करती है। इसका कार्य AI, ऑटोमेशन, डेटा एकीकरण, एनालिटिक्स और परिवर्तन प्रबंधन को जोड़ता है, तथा इसमें विनिर्माण, खुदरा, संचार और वित्तीय सेवाओं के लिए प्रबंधित संचालन और क्षेत्र-विशिष्ट समाधान शामिल हैं। Salesforce और AWS की साझेदार के रूप में, NeuraFlash अधिक कुशल संचालन और ग्राहक सेवा में सहायता के लिए Agentforce Service Cloud और Voice जैसे उपकरण विकसित करती है। कंपनी परामर्श, विनिर्माण और मार्केटिंग के विशेषज्ञों को एक साथ लाकर प्रत्येक ग्राहक की आवश्यकताओं के अनुरूप तकनीकी कार्यक्रम प्रदान करती है।

Salesforce Engagement Manager Remote United States

Lead Salesforce customer delivery, pre-sales, and solution architecture engagements for AI-powered transformation projects. Own client relationships, delivery quality, solution development, and growth opportunities across NeuraFlash, part of Accenture.

विवरण

  • Own and manage delivery-focused customer relationships across NeuraFlash, part of Accenture.
  • Provide hands-on oversight, direction, guidance, and escalation support for project teams.
  • Protect compliance, delivery quality, client satisfaction, and project or program direction through product ownership.
  • Help customers achieve outcomes and uncover additional transformation opportunities through informed guidance.
  • Support customer sales cycles through prospect engagement, scoping, estimation, staffing planning, and account growth plans.
  • Move customers from sales into delivery through SOW reviews, role definition, project kickoffs, and onboarding.
  • Coordinate staffing with operations, staffing teams, and business-unit leaders while identifying and managing staffing risks.
  • Lead internal initiatives that strengthen solution delivery capabilities, enterprise delivery methods, and reusable assets.
  • Provide leadership, champion the brand, and support NeuraFlash, part of Accenture, as it grows and scales.

आवश्यकताएँ

  • At least 10 years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership for iterative software development initiatives.
  • At least 5 years leading complex customer engagements or solution workstreams with teams of 15 or more.
  • At least 5 years architecting, selling, and delivering solutions across Salesforce clouds.
  • Deep knowledge of Contact Center or Salesforce solution design, including Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems.
  • Demonstrated pre-sales capability in discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-suite and VP-level stakeholders.
  • Hands-on experience designing end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness.
  • Strong knowledge of the complete software development lifecycle and program governance.
  • Experience leading cross-functional solution teams that include developers, technical architects, business analysts, and QA professionals.
  • Strong commercial judgment, including experience preparing SOWs, Level of Effort estimates, and Change Orders and supporting sales activities.
  • Excellent communication and storytelling skills for executive discussions, architecture whiteboarding, roadmap development, and decision-making.
  • Willingness to travel up to 25% for customer projects and company events.

लाभ

  • Remote work options.
  • Flexible culture and scheduling.
  • Travel opportunities for eligible roles, up to 25%.
  • Company events and town halls.
  • Team celebrations and social activities.

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