Carrefour Marketplace
Carrefour Marketplace
Carrefour Marketplace is Carrefour Brazil’s digital commerce platform, bringing together Carrefour’s own retail operations and a network of third-party sellers. Its catalog spans groceries, pharmacy and baby products, electronics, home and garden, and automotive goods. The platform combines marketplace storefronts and seller services with Carrefour capabilities such as delivery, store pickup, payment options including Carrefour Card, coupons, promotions, account management, order tracking, and customer support. Its work sits at the intersection of retail technology, logistics, food and beverage, and healthcare-related commerce.

Remote Voice Customer Service Representative – Commercial Call Center

Provide remote customer support for Carrefour, promote financial products, resolve customer requests, and achieve sales targets.

Description

  • Deliver empathetic voice support to customers
  • Promote financial products and services to strengthen customer loyalty
  • Achieve and exceed sales targets
  • Handle and resolve customer questions and requests
  • Maintain complete customer satisfaction
  • Create a positive, personalized experience during every interaction

Requirements

  • High school diploma
  • Previous sales experience is an advantage
  • Availability for a six-days-on, one-day-off schedule from Monday to Saturday
  • Ability to work 6 hours and 20 minutes per day
  • Internet connection with a minimum speed of 100 Mbps
  • Wired network connection for desktop use
  • Clear, objective communication skills
  • Customer service techniques
  • Active listening and customer needs analysis
  • Time management and demand prioritization
  • Proactive attitude and motivation to make a difference
  • Ability to collaborate with a team and develop creative solutions
  • Results-focused mindset

Benefits

  • Meal voucher
  • Medical and dental insurance
  • Sales incentive campaigns
  • Desktop computer provided
  • Flexible breaks
  • Semiannual profit-sharing bonus
  • Internet allowance
  • Structured development program and career path
  • Inclusive and respectful work environment
  • Sesc partnership
  • Carrefour card discount for purchases across the Carrefour network
  • TotalPass
  • Pharmacy benefit
  • Life insurance
  • Transportation allowance
  • Optical reimbursement
  • Incentive campaigns and performance awards

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