Carrefour Marketplace
Carrefour Marketplace
Carrefour Marketplace este platforma de comerț digital a Carrefour Brazil, care reunește operațiunile proprii de retail ale Carrefour și o rețea de vânzători terți. Catalogul său include produse alimentare, produse de farmacie și pentru bebeluși, electronice, articole pentru casă și grădină, precum și produse auto. Platforma combină vitrinele marketplace și serviciile pentru vânzători cu capabilitățile Carrefour, precum livrarea, ridicarea din magazin, opțiunile de plată, inclusiv Carrefour Card, cupoanele, promoțiile, gestionarea contului, urmărirea comenzilor și asistența pentru clienți. Activitatea sa se află la intersecția dintre tehnologia pentru retail, logistică, industria alimentelor și băuturilor și comerțul asociat domeniului sănătății.

Remote Voice Customer Service Representative – Commercial Call Center

Provide remote customer support for Carrefour, promote financial products, resolve customer requests, and achieve sales targets.

Descriere

  • Deliver empathetic voice support to customers
  • Promote financial products and services to strengthen customer loyalty
  • Achieve and exceed sales targets
  • Handle and resolve customer questions and requests
  • Maintain complete customer satisfaction
  • Create a positive, personalized experience during every interaction

Cerințe

  • High school diploma
  • Previous sales experience is an advantage
  • Availability for a six-days-on, one-day-off schedule from Monday to Saturday
  • Ability to work 6 hours and 20 minutes per day
  • Internet connection with a minimum speed of 100 Mbps
  • Wired network connection for desktop use
  • Clear, objective communication skills
  • Customer service techniques
  • Active listening and customer needs analysis
  • Time management and demand prioritization
  • Proactive attitude and motivation to make a difference
  • Ability to collaborate with a team and develop creative solutions
  • Results-focused mindset

Beneficii

  • Meal voucher
  • Medical and dental insurance
  • Sales incentive campaigns
  • Desktop computer provided
  • Flexible breaks
  • Semiannual profit-sharing bonus
  • Internet allowance
  • Structured development program and career path
  • Inclusive and respectful work environment
  • Sesc partnership
  • Carrefour card discount for purchases across the Carrefour network
  • TotalPass
  • Pharmacy benefit
  • Life insurance
  • Transportation allowance
  • Optical reimbursement
  • Incentive campaigns and performance awards

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