Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Remote Partner Support Specialist (South Africa)
Onboard and train SaaS clients, troubleshoot platform and workflow issues, and coordinate resolutions with internal teams. Support client adoption, renewals, and account growth while working remotely from South Africa.
Description
- Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
- Serve as clients’ primary contact after launch.
- Monitor adoption and flag potential issues early.
- Respond promptly when clients are blocked or need urgent help.
- Handle challenging client conversations with empathy and sound judgment.
- Troubleshoot workflow, platform, and process problems.
- Ask diagnostic questions to find the root cause of issues.
- Give Product, Engineering, and Operations clear, actionable details about client issues.
- Follow open issues through resolution and ensure they receive appropriate attention.
- Collect client feedback and spot recurring pain points.
- Refine processes, documentation, and client success playbooks.
- Partner with Sales to identify renewal, expansion, and upsell opportunities.
- Juggle multiple client conversations, projects, and priorities.
- Collaborate with clients and teams in Sales, Operations, Product, and Engineering.
Requirements
- At least two years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
- Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
- Comfort using software platforms and quickly learning technical workflows.
- Ability to troubleshoot problems and distinguish symptoms from root causes.
- Confidence communicating with clients at different levels.
- Ability to stay calm and professional with frustrated or demanding clients.
- A proactive approach and willingness to take ownership.
- Strong organization and follow-through.
- Ability to manage multiple accounts, projects, or client issues at once.
- Initiative and comfort working in a fast-paced environment.
- Ability to build trust quickly and handle difficult conversations.
- Availability to work Pacific Time business hours as required.
- Windows 11 PC; Mac is not supported.
- 16 GB RAM.
- Dual monitors.
- Webcam.
- Wired USB headset.
- i5 processor or higher.
- Fibre internet with a wired Ethernet connection.
- Reliable backup power solution.
- Microsoft Teams and Office 365.
- Resume submitted in English.
- Preferred: experience in healthcare, telehealth, or another regulated environment.
- Preferred: experience working directly with Product or Engineering teams.
- Preferred: familiarity with CRMs, ticketing systems, support platforms, or implementation tools.
- Preferred: experience with renewals, account expansion, upselling, or commercial account growth.
Benefits
- Weekly pay in arrears.
- Paid training.
- Fully remote position.
- Long-term career opportunity.
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