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Resolv Global
Resolv Global
51 – 200 Darbuotojai
B2BĮdarbinimasKonsultavimas
„Resolv Global“ yra verslo procesų valdymo ir personalo paslaugų įmonė, padedanti verslui dideliu mastu teikti klientų aptarnavimo, techninės pagalbos ir administracines paslaugas. Jos daugiakalbės komandos dirba šešiuose paslaugų teikimo centruose ir nuotolinėse vietose, aptarnauja daugiau kaip 18 kalbų ir teikia hibridinio darbo, darbo iš namų bei visą parą veikiančių paslaugų modelius. Įmonė derina darbuotojų valdymo kompetenciją su technologijomis, kad padėtų verslo klientams, įskaitant „Fortune 500“ organizacijas, aptarnauti klientus tarptautinėse rinkose.
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Darbai įmonėje

Remote Partner Support Specialist (South Africa)

Onboard and train SaaS clients, troubleshoot platform and workflow issues, and coordinate resolutions with internal teams. Support client adoption, renewals, and account growth while working remotely from South Africa.

ZAPietų Afrika
8 $ / valanda
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor adoption and flag potential issues early.
  • Respond promptly when clients are blocked or need urgent help.
  • Handle challenging client conversations with empathy and sound judgment.
  • Troubleshoot workflow, platform, and process problems.
  • Ask diagnostic questions to find the root cause of issues.
  • Give Product, Engineering, and Operations clear, actionable details about client issues.
  • Follow open issues through resolution and ensure they receive appropriate attention.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Partner with Sales to identify renewal, expansion, and upsell opportunities.
  • Juggle multiple client conversations, projects, and priorities.
  • Collaborate with clients and teams in Sales, Operations, Product, and Engineering.

Reikalavimai

  • At least two years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
  • Comfort using software platforms and quickly learning technical workflows.
  • Ability to troubleshoot problems and distinguish symptoms from root causes.
  • Confidence communicating with clients at different levels.
  • Ability to stay calm and professional with frustrated or demanding clients.
  • A proactive approach and willingness to take ownership.
  • Strong organization and follow-through.
  • Ability to manage multiple accounts, projects, or client issues at once.
  • Initiative and comfort working in a fast-paced environment.
  • Ability to build trust quickly and handle difficult conversations.
  • Availability to work Pacific Time business hours as required.
  • Windows 11 PC; Mac is not supported.
  • 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.
  • Resume submitted in English.
  • Preferred: experience in healthcare, telehealth, or another regulated environment.
  • Preferred: experience working directly with Product or Engineering teams.
  • Preferred: familiarity with CRMs, ticketing systems, support platforms, or implementation tools.
  • Preferred: experience with renewals, account expansion, upselling, or commercial account growth.

Privalumai

  • Weekly pay in arrears.
  • Paid training.
  • Fully remote position.
  • Long-term career opportunity.

Susiję darbai

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Darbuotojai
LogistikaSveikatos priežiūraSvetingumo sektorius
ARArgentinaBOBolivijaBRBrazilijaCLČilėCOKolumbijaCRKosta RikaCUKubaDODominikos RespublikaECEkvadorasGTGvatemalaHNHondūrasHTHaitisMXMeksikaNINikaragvaPAPanamaPEPeruPRPuerto RikasPYParagvajusSVSalvadorasUYUrugvajusVEVenesuelaNuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųVertėjas

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Atidaryti
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo
51 – 200 Darbuotojai
KonsultavimasLogistikaRinkodara
PHFilipinai
45 000 ₱ / mėnuo
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųVadovo asistentas

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Atidaryti