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AGFA HealthCare
AGFA HealthCare
1,001 – 5,000 Employees
Skilled Worker Visa SponsorHealthcareHealthcare Insurance
AGFA HealthCare, a division of the Agfa-Gevaert Group, develops enterprise imaging and imaging IT solutions for hospitals and other healthcare organizations. Its technology is designed to support clinical workflows, help medical professionals work efficiently, and contribute to better patient care. The company brings together a large international team focused on advancing medical imaging and healthcare information technology.
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Remote Field Service Engineer - Florida at AGFA HealthCare

Maintain and support AGFA digital radiography and X-ray systems for healthcare customers across Florida. The role covers equipment installation, troubleshooting, preventive service, and customer support within an assigned territory.

USUnited StatesFLFloridaRemoteFull-timeMiddleSeniorEnglish RequiredField Engineer
Ray

Description

  • Oversee AGFA imaging equipment throughout the assigned territory
  • Diagnose and repair equipment, complete preventive maintenance, and carry out field service bulletins
  • Provide field support to other Field Service Engineers outside the assigned territory when required
  • Share insights on technology performance, reliability, serviceability, service quality, and design concerns with the US DR product team
  • Coordinate, perform, and verify installations with Project Management and the Installation Team
  • Support pre-sales and post-sales activities while identifying potential digital radiography customers
  • Build customer relationships and develop plans for additional AGFA offerings, including service agreements, upgrades, professional services, and equipment
  • Install, remediate, and maintain Agfa DR support systems, X-ray room equipment, and approved OEM products
  • Explain equipment operation to customers and complete required installation training
  • Resolve hardware and software issues to protect system uptime and customer satisfaction
  • Work with hospital IT administrators, end users, vendors, and support teams to develop technical solutions
  • Improve the uptime, performance, and efficiency of Agfa systems
  • Install hardware and software and conduct performance assessments
  • Investigate issues, confirm system defects, and implement fixes or workarounds
  • Follow DR and imaging escalation procedures while keeping customers and management informed
  • Support customer installations, upgrades, and implementation projects

Requirements

  • A bachelor’s degree or equivalent experience in a technology discipline is preferred
  • MCSE, Network+, and CIIP certifications are preferred
  • At least five years of direct field experience in a technical customer support position
  • Experience with traditional X-ray rooms, digital X-ray equipment and rooms, and computed radiography systems
  • Two to three years of expert- or specialist-level experience with X-ray technology is highly desirable
  • Experience with PACS, RIS, and EMR systems is preferred
  • Demonstrated experience with electronic and electromechanical systems is required
  • Background in networking and operating systems
  • Knowledge of digital radiography support and X-ray room environments
  • Experience with Agfa or comparable industry software, along with the ability to learn new technologies
  • Advanced computer skills, including Microsoft Office, Lotus Notes, and web-based knowledge management systems
  • Strong spoken, written, and interpersonal communication skills
  • Demonstrated organization and time management abilities
  • Ability to adapt to change and manage competing priorities
  • Strong customer service capabilities
  • Experience working globally with remote locations and virtual teams
  • Understanding of technical services operations, product launches, and healthcare environments
  • Eligibility for overnight travel within the United States and Canada
  • Eligibility to apply for customer-requested security clearances, including the US National Agency Check

Benefits

  • Competitive salary and benefits package
  • Career development and advancement opportunities
  • Supportive management structure
  • Collaborative and welcoming work environment
  • Vacation entitlement and paid time off
  • Variable and commission compensation opportunities for eligible positions
  • Benefits supporting physical, emotional, and financial wellbeing

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