Better Health Partnership
Better Health Partnership
Better Health Partnership is a Northeast Ohio regional health improvement collaborative that brings together community stakeholders across healthcare, insurance, and social-impact sectors. Founded in 2007, the organization works to improve population health through system-level collaboration, data-informed practice, and shared learning. Its initiatives address social determinants of health, support people living with chronic conditions, connect patients to healthcare and essential social services such as housing and food resources, and advance more equitable health outcomes across the region.

Remote Collections Agent at Better Health Partnership

Support Better Health Partnership members with overdue balances, payments, and equipment returns in this remote collections role. Manage outbound calls, account records, and resolution follow-up for members across the United States.

Description

  • Reach out to members with balances overdue by 61 days or more to address past-due accounts
  • Manage assigned accounts in line with the established collections process
  • Contact members whose VR accounts are inactive, including those inactive for 90 days or longer
  • Review Never Started and Need Return accounts and determine the appropriate follow-up
  • Collect overdue balances and process payments in accordance with company procedures
  • Explain account balances, payment expectations, and available resolution options
  • Refer accounts needing further review or support to the appropriate team
  • Notify members when equipment must be returned
  • Explain equipment-return requirements and guide members through the process
  • Arrange return-label requests and follow up on equipment that remains unreturned
  • Apply applicable non-return charges under company policy
  • Record each member interaction, including call results, payment details, return status, and next steps
  • Keep account notes, statuses, and tracking records current while meeting assigned follow-up timelines
  • Place outbound calls about balances, payments, inactive services, and equipment returns
  • Manage challenging or sensitive conversations with professionalism and empathy
  • Respond to member questions and communicate next steps clearly

Requirements

  • Prior experience in collections, customer service, healthcare, billing, or a comparable field is preferred
  • Willingness to make a high volume of outbound calls
  • Strong spoken and written communication abilities
  • Careful attention to detail and accurate documentation practices
  • Comfort discussing balances and requesting member payments
  • Ability to navigate difficult conversations professionally
  • Strong follow-through and the ability to work across multiple systems
  • The application asks applicants to confirm that they are located in the United States

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