Better Health Partnership
Better Health Partnership
Better Health Partnership पूर्वोत्तर ओहायो क्षेत्र में स्वास्थ्य सुधार के लिए काम करने वाला एक क्षेत्रीय सहयोगी संगठन है, जो स्वास्थ्य सेवा, बीमा और सामाजिक प्रभाव से जुड़े क्षेत्रों के सामुदायिक हितधारकों को एक साथ लाता है। 2007 में स्थापित यह संगठन प्रणाली-स्तरीय सहयोग, डेटा-आधारित कार्यप्रणालियों और साझा सीख के माध्यम से जनस्वास्थ्य में सुधार लाने के लिए काम करता है। इसकी पहलें स्वास्थ्य के सामाजिक निर्धारकों पर ध्यान देती हैं, दीर्घकालिक स्वास्थ्य स्थितियों के साथ जीवन जी रहे लोगों का समर्थन करती हैं, मरीजों को स्वास्थ्य सेवाओं और आवास तथा भोजन जैसे आवश्यक सामाजिक संसाधनों से जोड़ती हैं, और पूरे क्षेत्र में अधिक समान स्वास्थ्य परिणामों को आगे बढ़ाती हैं।

Remote Collections Agent at Better Health Partnership

Support Better Health Partnership members with overdue balances, payments, and equipment returns in this remote collections role. Manage outbound calls, account records, and resolution follow-up for members across the United States.

विवरण

  • Reach out to members with balances overdue by 61 days or more to address past-due accounts
  • Manage assigned accounts in line with the established collections process
  • Contact members whose VR accounts are inactive, including those inactive for 90 days or longer
  • Review Never Started and Need Return accounts and determine the appropriate follow-up
  • Collect overdue balances and process payments in accordance with company procedures
  • Explain account balances, payment expectations, and available resolution options
  • Refer accounts needing further review or support to the appropriate team
  • Notify members when equipment must be returned
  • Explain equipment-return requirements and guide members through the process
  • Arrange return-label requests and follow up on equipment that remains unreturned
  • Apply applicable non-return charges under company policy
  • Record each member interaction, including call results, payment details, return status, and next steps
  • Keep account notes, statuses, and tracking records current while meeting assigned follow-up timelines
  • Place outbound calls about balances, payments, inactive services, and equipment returns
  • Manage challenging or sensitive conversations with professionalism and empathy
  • Respond to member questions and communicate next steps clearly

आवश्यकताएँ

  • Prior experience in collections, customer service, healthcare, billing, or a comparable field is preferred
  • Willingness to make a high volume of outbound calls
  • Strong spoken and written communication abilities
  • Careful attention to detail and accurate documentation practices
  • Comfort discussing balances and requesting member payments
  • Ability to navigate difficult conversations professionally
  • Strong follow-through and the ability to work across multiple systems
  • The application asks applicants to confirm that they are located in the United States

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