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Ryder System, Inc.
Ryder System, Inc.
AutomotiveConsultingHealthcare
Ryder System, Inc. provides supply chain, transportation, and fleet management services across North America. Its operations span logistics, e-commerce fulfillment, last-mile delivery, commercial vehicle leasing and maintenance, and used truck sales. Ryder uses technology and data analytics to help organizations manage warehousing, distribution, transportation, and delivery, serving industries including automotive, consumer goods, and healthcare.
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Remote Call Center Representative at Ryder

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

USUnited StatesFLFloridaNCNorth CarolinaSCSouth CarolinaTNTennessee
$18 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCall Center Representative

Description

  • Take inbound calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand customers.
  • Arrange service for truck and trailer breakdowns and schedule preventive maintenance.
  • Answer questions about service.
  • Support customers whose vehicles have broken down.
  • Follow communication procedures for breakdowns, maintenance scheduling and follow-up, and vehicle status updates.
  • Improve the quality and consistency of customer communications and meet customer expectations.
  • Help improve Customer Satisfaction Index scores.
  • Follow shift schedules, including breaks and lunch times, to identify available resources.
  • Coordinate with on-call technicians, rental counter teams, customer drivers, and dispatch teams to determine repair needs and arrange substitute units.
  • Coordinate external repairs with vendors and customers.
  • Manage incoming calls and follow-ups.
  • Process customer service requests, including questions about billing, warranties, and compliance paperwork.
  • Take part in quality assurance reviews of monitored calls.
  • Carry out other duties as assigned.
  • Help maintain a positive call center workplace.
  • Maintain a courteous, positive attitude each day.
  • Arrange service for truck and trailer breakdowns and schedule preventive maintenance.

Requirements

  • High school diploma or GED.
  • At least three years of customer service experience resolving issues.
  • Flexibility to work any shift, including weekends and holidays.
  • Strong customer service skills, an engaging and empathetic manner, and a reassuring tone when speaking with drivers experiencing breakdowns.
  • Strong verbal and written communication skills.
  • Ability to multitask, stay organized, and manage time effectively.
  • Self-motivated and adaptable in a fast-paced environment.
  • Ability to build and maintain professional relationships across all levels of the organization.
  • Ability to work independently and as part of a team.
  • Attention to detail and strong follow-up practices.
  • Effective telephone skills.
  • Comfort working in a fast-paced setting where processes may occasionally change.
  • Willingness to adapt to change and growth.
  • Availability for weekend and holiday shifts in a 24/7 call center.

Benefits

  • Medical, prescription, dental, vision, life, and disability insurance options.
  • Paid leave for vacation, illness, bereavement, and family and parental needs.
  • Tax-advantaged 401(k) retirement savings plan.
  • An annual bonus, commission, and/or long-term incentive plan may be available depending on position level and type.

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