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Advance Auto Parts
Advance Auto Parts
AutomotiveRetailTransport
Advance Auto Parts is an automotive aftermarket company serving professional installers and do-it-yourself customers with replacement parts, tools, and related products. Founded in 1932, the company operates more than 5,000 stores and branches across the United States, Puerto Rico, the U.S. Virgin Islands, Canada, Mexico, and parts of the Caribbean. Its operations are supported by distribution centers and teams working across retail, distribution, and corporate functions, creating career opportunities throughout its automotive and retail business.
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Remote Accounts Receivable Support Specialist at Advance Auto Parts

Provide remote accounts receivable support for Advance Auto Parts by handling customer inquiries, credit holds, applications, claims, and account reconciliations. This full-time role supports the Credit Department and customer-facing operations across the United States.

USUnited States
$20 – $27 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Serve internal and external customers with front-line accounts receivable support
  • Help improve service performance and shorten response times
  • Assist Accounts Receivable Specialists so they can focus on collections
  • Support Credit Department infrastructure and provide assistance to management
  • Apply knowledge of company business areas, including Strategic and National accounts, in-store professional accounts, government, and fleet accounts
  • Handle phone calls, chats, and emails while meeting daily productivity targets
  • Process and release credit holds after receiving funds or payment commitments
  • Investigate and resolve customer claims and disputed transactions
  • Process credit applications, contact references, and establish credit limits within authorized parameters
  • Complete basic account reconciliations involving orders, delivery notices, and cash applications
  • Recommend process improvements that help prevent recurring errors and issues
  • Support accounts receivable cleanup work involving offsets, write-offs, refunds, and related tasks
  • Contribute to continuous improvement initiatives
  • Refer requests beyond the role’s scope to Leadership

Requirements

  • An associate or bachelor’s degree in a business-related field is preferred, or equivalent experience
  • At least two years of preferred experience in credit and collections or a customer-facing position
  • Working knowledge of basic accounting and bookkeeping practices
  • Proficiency with Microsoft Excel, Word, Outlook, and other business software as required
  • Strong judgment and decision-making ability
  • Professional, effective communication skills for working with internal and external management at all levels through multiple channels
  • Ability to define problems, identify solutions, and follow through to resolution
  • Ability to work effectively both independently and as part of a team
  • Adaptability in changing work environments
  • Ability to handle challenging or confrontational customer interactions
  • Strong interpersonal skills, including rapport-building, listening, and questioning
  • Availability to work Eastern Time Zone hours
  • Ability to regularly lift or move up to 10 pounds and occasionally lift or move up to 25 pounds
  • No certifications, licenses, or registrations are required

Benefits

  • Comprehensive health and wellness benefits program
  • Benefits available for Team Members and their families

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