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Advance Auto Parts
Advance Auto Parts
Comerț cu amănuntulIndustria autoTransport
Advance Auto Parts este o companie din sectorul aftermarket auto, care deservește instalatorii profesioniști și clienții care preferă să efectueze singuri lucrările, oferind piese de schimb, unelte și produse conexe. Înființată în 1932, compania operează peste 5.000 de magazine și sucursale în Statele Unite, Puerto Rico, Insulele Virgine Americane, Canada, Mexic și în anumite zone din Caraibe. Operațiunile sale sunt susținute de centre de distribuție și echipe care lucrează în retail, distribuție și funcții corporate, creând oportunități de carieră în diverse domenii ale activității sale din industria auto și comerțul cu amănuntul.
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Locurile de muncă ale companiei

Remote Accounts Receivable Support Specialist at Advance Auto Parts

Provide remote accounts receivable support for Advance Auto Parts by handling customer inquiries, credit holds, applications, claims, and account reconciliations. This full-time role supports the Credit Department and customer-facing operations across the United States.

USStatele Unite ale Americii
20 $ – 27 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Serve internal and external customers with front-line accounts receivable support
  • Help improve service performance and shorten response times
  • Assist Accounts Receivable Specialists so they can focus on collections
  • Support Credit Department infrastructure and provide assistance to management
  • Apply knowledge of company business areas, including Strategic and National accounts, in-store professional accounts, government, and fleet accounts
  • Handle phone calls, chats, and emails while meeting daily productivity targets
  • Process and release credit holds after receiving funds or payment commitments
  • Investigate and resolve customer claims and disputed transactions
  • Process credit applications, contact references, and establish credit limits within authorized parameters
  • Complete basic account reconciliations involving orders, delivery notices, and cash applications
  • Recommend process improvements that help prevent recurring errors and issues
  • Support accounts receivable cleanup work involving offsets, write-offs, refunds, and related tasks
  • Contribute to continuous improvement initiatives
  • Refer requests beyond the role’s scope to Leadership

Cerințe

  • An associate or bachelor’s degree in a business-related field is preferred, or equivalent experience
  • At least two years of preferred experience in credit and collections or a customer-facing position
  • Working knowledge of basic accounting and bookkeeping practices
  • Proficiency with Microsoft Excel, Word, Outlook, and other business software as required
  • Strong judgment and decision-making ability
  • Professional, effective communication skills for working with internal and external management at all levels through multiple channels
  • Ability to define problems, identify solutions, and follow through to resolution
  • Ability to work effectively both independently and as part of a team
  • Adaptability in changing work environments
  • Ability to handle challenging or confrontational customer interactions
  • Strong interpersonal skills, including rapport-building, listening, and questioning
  • Availability to work Eastern Time Zone hours
  • Ability to regularly lift or move up to 10 pounds and occasionally lift or move up to 25 pounds
  • No certifications, licenses, or registrations are required

Beneficii

  • Comprehensive health and wellness benefits program
  • Benefits available for Team Members and their families

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