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Everbridge develops critical event management technology that helps organizations prepare for, respond to, and recover from disruptive events. Its integrated Everbridge 360™ platform brings together risk intelligence, mass notification, crisis management, and public warning capabilities, supporting workforce safety, asset protection, and business continuity. Everbridge serves more than 6,500 customers worldwide across sectors including healthcare, financial services, technology, telecommunications, energy, logistics, consulting, and government.
Remote Account Manager – Everbridge
Manage and grow customer accounts for Everbridge emergency communications software in a remote role. Focus on renewals, customer satisfaction, product adoption, and revenue expansion.
United States$75,000 – $105,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredAccount ManagerSalesDescription
- Build and sustain customer relationships by evaluating needs, understanding business requirements, and managing expectations.
- Find expansion opportunities and partner with sales to close additional product and service deals.
- Increase customer adoption of products and services through professional services.
- Monitor customer environments and recommend alternative products or services that address their needs.
- Review usage and service-case activity proactively to detect and reduce potential escalations.
- Serve as an escalation contact for Technical Support during customer issue resolution.
- Arrange recurring account reviews with customers.
- Share proven practices to help customers gain greater value from products and services.
- Develop recognized expertise within the assigned vertical-focused customer portfolio.
- Maintain strong working knowledge of Everbridge products.
- Demonstrate an informed understanding of customer businesses, strategies, and operations.
- Use Salesforce.com consistently and effectively for customer and account management.
- Achieve or surpass renewal and growth targets along with monthly key performance indicators.
- Lead retention and renewals for existing accounts, support customer satisfaction and successful platform deployment, and increase use of Everbridge Communications software.
Requirements
- Bachelor’s degree in a relevant field.
- At least 3–5 years of proven success in sales, account management, sales engineering, or a related discipline.
- Documented record of achieving and surpassing sales quotas.
- Proven ability to promote and sustain customer satisfaction.
- Strong work ethic with the ability to contribute independently and collaboratively.
- Excellent presentation, organization, and planning capabilities.
- Outstanding verbal and written communication skills.
- Sound technical aptitude.
- Self-motivated, energetic approach to work.
- Ability to perform effectively in a fast-paced, results-focused environment.
Benefits
- Healthcare coverage
- Dental coverage
- Parental planning support
- Mental health coverage
- Disability income coverage
- Life and accidental death and dismemberment insurance
- 401(k) plan with employer match
- Paid time off
- Fitness reimbursement
- Variable compensation may be available
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