Everbridge
Everbridge
Everbridge ұйымдарға төтенше жағдайларға дайындалуға, оларға әрекет етуге және олардың салдарынан қалпына келуге көмектесетін маңызды оқиғаларды басқару технологияларын әзірлейді. Біріктірілген Everbridge 360™ платформасы тәуекелдер туралы ақпаратты, жаппай хабарландыруды, дағдарысты басқаруды және халыққа ескерту мүмкіндіктерін біріктіріп, қызметкерлердің қауіпсіздігін, активтерді қорғауды және бизнестің үздіксіздігін қолдайды. Everbridge денсаулық сақтау, қаржылық қызметтер, технология, телекоммуникациялар, энергетика, логистика, консалтинг және мемлекеттік басқару сияқты салалардағы әлем бойынша 6 500-ден астам клиентке қызмет көрсетеді.

Remote Account Manager – Everbridge

Manage and grow customer accounts for Everbridge emergency communications software in a remote role. Focus on renewals, customer satisfaction, product adoption, and revenue expansion.

Сипаттама

  • Build and sustain customer relationships by evaluating needs, understanding business requirements, and managing expectations.
  • Find expansion opportunities and partner with sales to close additional product and service deals.
  • Increase customer adoption of products and services through professional services.
  • Monitor customer environments and recommend alternative products or services that address their needs.
  • Review usage and service-case activity proactively to detect and reduce potential escalations.
  • Serve as an escalation contact for Technical Support during customer issue resolution.
  • Arrange recurring account reviews with customers.
  • Share proven practices to help customers gain greater value from products and services.
  • Develop recognized expertise within the assigned vertical-focused customer portfolio.
  • Maintain strong working knowledge of Everbridge products.
  • Demonstrate an informed understanding of customer businesses, strategies, and operations.
  • Use Salesforce.com consistently and effectively for customer and account management.
  • Achieve or surpass renewal and growth targets along with monthly key performance indicators.
  • Lead retention and renewals for existing accounts, support customer satisfaction and successful platform deployment, and increase use of Everbridge Communications software.

Талаптар

  • Bachelor’s degree in a relevant field.
  • At least 3–5 years of proven success in sales, account management, sales engineering, or a related discipline.
  • Documented record of achieving and surpassing sales quotas.
  • Proven ability to promote and sustain customer satisfaction.
  • Strong work ethic with the ability to contribute independently and collaboratively.
  • Excellent presentation, organization, and planning capabilities.
  • Outstanding verbal and written communication skills.
  • Sound technical aptitude.
  • Self-motivated, energetic approach to work.
  • Ability to perform effectively in a fast-paced, results-focused environment.

Артықшылықтар

  • Healthcare coverage
  • Dental coverage
  • Parental planning support
  • Mental health coverage
  • Disability income coverage
  • Life and accidental death and dismemberment insurance
  • 401(k) plan with employer match
  • Paid time off
  • Fitness reimbursement
  • Variable compensation may be available

Ұқсас жұмыс орындары

Chemist Warehouse

Retail Pharmacy Assistant

Chemist Warehouse

Assist customers, process point-of-sale transactions and restock products at Chemist Warehouse in Buderim, Australia. Join a friendly, customer-focused pharmacy team.

Ашу
The Walt Disney Company

Principal Software Engineer, Video Coding and Media Processing

The Walt Disney Company

Lead research and development in video coding, media processing, and AI-driven streaming at Disney. Shape technical standards, platform architecture, and long-term product strategy.

Ашу
Capital One
The Walt Disney Company
The Walt Disney Company
Commonwealth Bank

Chief Engineer, Customer Service Technology

Commonwealth Bank

Set CommBank’s customer service technology strategy and lead engineering across contact centres, lending and customer assistance. Build resilient, scalable platforms and AI-enabled experiences.

Ашу
The Walt Disney Company

Principal Software Engineer, Video Coding and Streaming

The Walt Disney Company

Lead research and development in video coding, processing, and streaming, with a focus on machine learning and AI. Shape platform architecture, contribute to industry standards, and advance technical work across Disney’s global team.

Ашу
The Walt Disney Company