LogoFresh Jobs Ahead
Anoka County
Anoka County
1,001 – 5,000 Employees
ConstructionConsultingLogistics
Anoka County is a Minnesota local government organization that delivers public services and community programs for residents across the county. Its work spans parks and recreation, public safety through sheriff and attorney offices, transportation, libraries, and other community resources. The county also supports civic participation through local events and initiatives focused on improving quality of life. Its hiring needs reflect the broad range of functions required to operate county services and serve the public.
LinkedIn
Company Jobs

Lead End User Support Engineer | Anoka County Hybrid

Lead endpoint support engineering for Anoka County technology services. Manage Windows, Microsoft 365, identity systems, and virtual desktop infrastructure.

USUnited StatesMNMinnesota
$79,788 – $111,696 / year
HybridFull-timeSeniorEnglish RequiredSupport Engineer
AndroidAzureCitrixiOSJamfMacOSShell ScriptingVMware

Description

  • Own and administer Anoka County’s Windows endpoint environment
  • Maintain domain, directory, and authentication services
  • Administer Microsoft 365 client applications and services
  • Deliver escalated support for virtual desktop infrastructure
  • Lead efforts to keep enterprise desktop engineering systems reliable, efficient, and secure
  • Evaluate and recommend emerging enterprise technologies
  • Guide technical discussions and recommend strategies for future end-user technology needs
  • Procure, design, develop, implement, and administer enterprise end-user technology
  • Direct enterprise projects, including plans, schedules, and resource estimates
  • Create policies, procedures, processes, and documentation for computers, mobile devices, operating systems, productivity applications, auditing, configuration management, anti-malware, patching, mobile device management, and virtual desktop technologies
  • Set standards that maintain system functionality, reliability, and security
  • Resolve complex technology issues as an escalation point alongside network and systems engineers
  • Oversee routine hardware and software maintenance and adherence to organizational security standards
  • Troubleshoot, diagnose, and resolve complex operating issues escalated by the help desk
  • Lead, coach, and mentor subordinate staff and potentially coordinate daily work
  • Participate in a rotating on-call schedule for critical end-user technology

Requirements

  • Bachelor’s degree plus at least six years of related professional experience
  • Equivalent education and experience may replace the education requirement on a year-for-year basis
  • Experience administering computer hardware, software, mobile devices, servers, and network systems
  • Experience with word processing, spreadsheets, databases, email, and Windows-based applications
  • Experience managing Windows and macOS enterprise endpoints with Microsoft Configuration Manager, Microsoft Intune, and Jamf Pro
  • Experience with operating system deployment, device enrollment, application packaging, configuration profiles, patching, endpoint encryption, and PowerShell or shell scripting
  • Experience managing iOS, iPadOS, and Android devices and applications through Microsoft Intune
  • Experience administering Active Directory Domain Services and Microsoft Entra ID in a hybrid identity environment
  • Experience with Group Policy, login scripts, multifactor authentication, Windows Hello for Business, and FIDO2 passkeys
  • Experience administering Microsoft 365 Apps, OneDrive for Business, Microsoft Teams, and Outlook
  • Experience supporting virtual desktop platforms such as Azure Virtual Desktop, Windows 365, Citrix, or VMware Horizon
  • Ability to explain technical information to non-technical audiences
  • Ability to provide individual or small-group computer instruction and training
  • Computer Science, Computer Engineering, Information Technology, or related degree preferred
  • Preferred certifications include MD-102, MS-102, Jamf Certified Tech or Admin, CompTIA A+, Network+, Security+, or ITIL Foundation
  • Ability to work a rotating on-call schedule and provide after-hours support
  • Ability to meet physical requirements, including lifting 20–50 pounds
  • Occasional travel to other county work sites and ability to drive a county or personal vehicle as needed
  • Successful completion of applicable pre-employment background, drug screening, DOT physical, and qualification checks

Benefits

  • 24 days of paid flexible time off
  • Up to 12.5 paid holidays
  • Comprehensive medical, dental, vision, flexible benefits, and other insurance coverage
  • An employee-exclusive medical and dental clinic
  • Pension plan and additional retirement investment options
  • Advancement and professional development opportunities
  • Flexible work arrangements, including hybrid work
  • Rotating on-call assignments with after-hours and weekend support compensation not specified

Related Jobs