FIS
FIS
FIS develops financial technology for banks, businesses, and governments around the world. Its platform portfolio spans digital banking, lending, payments, automated finance, wealth management, and compliance, helping organizations manage money securely across storage, transfers, investment, and related operations. The company combines fintech expertise with tools intended to improve efficiency, control costs, and support better customer experiences.

Lead Application Maintenance and Support Analyst at FIS - Pennsylvania Remote

Lead support for FIS fintech applications, handling production troubleshooting, root cause analysis, and collaboration with DevOps teams. Advance automation, reliability, compliance, and continuous operational improvement.

Description

  • Troubleshoot and resolve high-impact application and production support incidents
  • Conduct root cause analysis and deliver lasting corrective actions
  • Partner with development, infrastructure, and DevOps teams on upgrades, enhancements, and defect remediation
  • Lead automation efforts and process improvements that strengthen operational efficiency
  • Track application performance and identify opportunities for proactive optimization
  • Create and maintain technical documentation, support procedures, and knowledge base content
  • Maintain compliance with IT governance, security, and operational requirements
  • Provide technical direction and mentorship to team members
  • Assist with client implementations, upgrades, and ongoing operational support

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience
  • Extensive background in application support, production support, DevOps, or a related technical field
  • Demonstrated success resolving complex technical problems in enterprise environments
  • Strong analytical and problem-solving abilities, including root cause analysis
  • Experience collaborating across development, infrastructure, and business teams
  • Excellent communication and stakeholder management capabilities
  • A related advanced degree is preferred
  • Experience with financial services or fintech applications is preferred
  • Familiarity with automation tools, scripting, and process optimization methods is preferred
  • Experience leading large-scale application support initiatives or projects is preferred
  • Knowledge of ITIL practices, change management, and operational governance frameworks is preferred
  • For US-based positions, conditional offers require a drug test

Benefits

  • Work with leading technologies and clients around the world
  • Access professional development and career advancement opportunities
  • Flexible work environment
  • Competitive benefits package
  • Collaborative culture emphasizing innovation, accountability, and client success

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