Kaltura develops a video cloud platform for organizations that use video to communicate, teach, connect with audiences, and deliver digital experiences. Its Video Experience Cloud brings together tools for managing, publishing, streaming, and conferencing content, supporting use cases such as virtual events, internal communications, education, and entertainment. For job seekers, Kaltura offers the opportunity to work on products that shape how organizations create, distribute, and engage with video across channels.
Kaltura Partner Customer Success Manager - Hybrid, United States
Support enterprise customers using Kaltura’s cloud video platform by guiding adoption, shaping product roadmaps, and improving retention and organic growth. Serve as a strategic partner across account support, customer outcomes, and product engagement.
United States$100,000 – $120,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Provide product and analytical support to assigned accounts
- Serve as a trusted advisor by resolving technical questions, troubleshooting issues, and helping customers troubleshoot independently
- Evaluate customer requirements, usage data, trends, opportunities, and risks
- Work with customers and internal teams to define initiatives that fit customer needs and technical feasibility
- Find proactive ways to improve the customer experience and increase product adoption
- Understand customer objectives and connect video usage to business outcomes
- Advise daily product owners and senior stakeholders within assigned accounts
- Create shared customer roadmaps tied to key performance indicators
- Engage customers through business reviews, health calls, and onsite meetings
Requirements
- At least five years of experience in enterprise customer success or account management within enterprise technology or software
- A record of successful work with Fortune 100 technology companies
- Bachelor’s degree preferred, or equivalent professional experience demonstrating proficiency
- Willingness to travel up to approximately 33% and as business needs require
- Experience managing a portfolio of more than 10 accounts
- Consistent achievement of retention and organic growth targets
- Experience managing pipeline and forecasts and carrying out the sales process
- Senior-level presence with strong communication abilities
- Self-directed team contributor who brings new ideas and supports collective success
- Experience selling and supporting the deployment of AI solutions
Benefits
- Hybrid work arrangement with flexible working conditions
- Employee-premium-free health plan from the first day, with dental and vision coverage
- Flexible spending account and 401(k) with company matching
- Reimbursement for mobile service and home internet
- Personal and professional development programs
- Occasional company-wide long weekends