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CTI Consultores Associados is a consulting and finance company that develops IT solutions for corporate performance management. Since 1992, it has worked with medium and large enterprises, combining business, finance, and technology expertise to build tailored tools for financial management, risk management, compliance, economic scenario simulation, and reporting. Its integrated platforms are designed to be flexible and accessible, helping organizations manage operations, evaluate strategic options, and make informed decisions about their future.
Junior Systems Analyst, Application Support – São Paulo (Hybrid)
Junior Systems Analyst supporting and monitoring CTI’s application in São Paulo. The role covers ticket handling, issue diagnosis, and maintenance of application rules and parameters.
Description
- Monitor application performance and manage daily operations
- Handle, analyze, categorize, and follow up on Level 1 and Level 2 support tickets
- Conduct initial investigations into access, login, and functionality issues
- Review logs and observability data to help identify incident causes
- Resolve in-scope requests and refer complex cases to specialists
- Follow tickets through closure while keeping clients and technical teams informed
- Assist with application curation to improve the accuracy of results
- Update solution rules and parameters according to established procedures
- Record incident details, resolutions, and lessons learned
- Help improve application support processes and routines
- Complete initial solution training and progressively take on more independent work
Requirements
- Completed degree or final-year studies in Information Technology or a related discipline
- Foundational knowledge of Python
- Foundational knowledge of SQL and databases
- At least six months of experience in technical support, application support, systems maintenance, or customer service
- Ability to conduct initial issue analysis and diagnosis
- Clear written and verbal communication when working with clients and technical teams
- Organized approach to handling requests and support tickets
- Ability to learn new tools, systems, and procedures quickly
- Openness to guidance, with the ability to apply feedback and build independence over time
- Preferred: familiarity with AWS or cloud technologies
- Preferred: understanding of Information Security concepts such as firewalls, secrets management, and encryption at rest and in transit
- Preferred: experience with or interest in automation and Artificial Intelligence
- Preferred: experience using observability and log-analysis tools
Benefits
- Meal or food allowance of BRL 950.00, usable according to your preference
- An additional BRL 250.00 when the transportation allowance is declined, for a total of BRL 1,200.00
- Full transportation allowance without an employee deduction
- Monthly home-office allowance of BRL 200.00
- SulAmérica health insurance with 30% copayment and no monthly premium deduction for the primary insured member
- Group life insurance with no employee deduction
- Average annual bonus equivalent to two salaries, based on collective and individual targets
- Structured career progression, annual performance reviews, and an Individual Development Plan
- 50% reimbursement for language courses, postgraduate programs, MBAs, and similar courses
- Technical and behavioral development programs through CTI Academy, both internally and externally
- Physical-activity incentives through the CTI Runners’ Team and Gympass
- Coach support for planning and guiding training sessions
- Financial education program
- Opportunities to work with major companies and partners across multiple industries
- Collaborative workplace with close guidance from leaders and mentors
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