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CTI Consultores Associados
CTI Consultores Associados
51 – 200 Angajați
ConsultanțăFinanțe
CTI Consultores Associados este o companie de consultanță și finanțe care dezvoltă soluții IT pentru managementul performanței organizaționale. Din 1992, compania colaborează cu întreprinderi mijlocii și mari, combinând expertiza în afaceri, finanțe și tehnologie pentru a crea instrumente personalizate pentru management financiar, managementul riscurilor, conformitate, simularea scenariilor economice și raportare. Platformele sale integrate sunt concepute pentru a fi flexibile și accesibile, ajutând organizațiile să își gestioneze operațiunile, să evalueze opțiuni strategice și să ia decizii informate cu privire la viitorul lor.
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Junior Systems Analyst, Application Support – São Paulo (Hybrid)

Junior Systems Analyst supporting and monitoring CTI’s application in São Paulo. The role covers ticket handling, issue diagnosis, and maintenance of application rules and parameters.

BRBrazilia
4.000 R$ / lună
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: portughezăInginer de suport
AWSCloudPythonSQL

Descriere

  • Monitor application performance and manage daily operations
  • Handle, analyze, categorize, and follow up on Level 1 and Level 2 support tickets
  • Conduct initial investigations into access, login, and functionality issues
  • Review logs and observability data to help identify incident causes
  • Resolve in-scope requests and refer complex cases to specialists
  • Follow tickets through closure while keeping clients and technical teams informed
  • Assist with application curation to improve the accuracy of results
  • Update solution rules and parameters according to established procedures
  • Record incident details, resolutions, and lessons learned
  • Help improve application support processes and routines
  • Complete initial solution training and progressively take on more independent work

Cerințe

  • Completed degree or final-year studies in Information Technology or a related discipline
  • Foundational knowledge of Python
  • Foundational knowledge of SQL and databases
  • At least six months of experience in technical support, application support, systems maintenance, or customer service
  • Ability to conduct initial issue analysis and diagnosis
  • Clear written and verbal communication when working with clients and technical teams
  • Organized approach to handling requests and support tickets
  • Ability to learn new tools, systems, and procedures quickly
  • Openness to guidance, with the ability to apply feedback and build independence over time
  • Preferred: familiarity with AWS or cloud technologies
  • Preferred: understanding of Information Security concepts such as firewalls, secrets management, and encryption at rest and in transit
  • Preferred: experience with or interest in automation and Artificial Intelligence
  • Preferred: experience using observability and log-analysis tools

Beneficii

  • Meal or food allowance of BRL 950.00, usable according to your preference
  • An additional BRL 250.00 when the transportation allowance is declined, for a total of BRL 1,200.00
  • Full transportation allowance without an employee deduction
  • Monthly home-office allowance of BRL 200.00
  • SulAmérica health insurance with 30% copayment and no monthly premium deduction for the primary insured member
  • Group life insurance with no employee deduction
  • Average annual bonus equivalent to two salaries, based on collective and individual targets
  • Structured career progression, annual performance reviews, and an Individual Development Plan
  • 50% reimbursement for language courses, postgraduate programs, MBAs, and similar courses
  • Technical and behavioral development programs through CTI Academy, both internally and externally
  • Physical-activity incentives through the CTI Runners’ Team and Gympass
  • Coach support for planning and guiding training sessions
  • Financial education program
  • Opportunities to work with major companies and partners across multiple industries
  • Collaborative workplace with close guidance from leaders and mentors

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