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SBM Offshore develops and delivers deepwater ocean infrastructure for the energy sector, with expertise spanning floating production systems, offshore wind technology, and marine infrastructure. Its work supports energy-transition and decarbonization efforts while addressing the operational and environmental challenges of offshore development. The company brings together engineering, marine, and energy professionals around collaborative project delivery, operational excellence, and responsible development of the blue economy.
IT Support Technician - Kuala Lumpur Onsite
Provide on-site IT support for SBM Offshore in Kuala Lumpur, resolving hardware, software, network, and user-access issues. The role supports end users, maintains devices and systems, and coordinates with IT teams on complex incidents.
Description
- Deliver technical assistance to end users by phone, email, and in person
- Resolve hardware, software, and network problems
- Diagnose technical issues and determine their root causes
- Install, configure, and maintain desktops, laptops, printers, and other hardware
- Deploy and update software, patches, and device drivers
- Create, update, and disable user accounts and passwords
- Configure email, permissions, and security settings
- Maintain support tickets, solution records, and hardware and software inventories
- Write troubleshooting procedures and user guidance
- Provide basic technical training and security best-practice guidance
- Use remote-access tools to support off-site users and reduce downtime
- Work with IT colleagues to escalate and resolve complex incidents
Requirements
- A high school diploma or equivalent is required
- Further technical education or certification in information technology or a related field is preferred
- CompTIA A+, Microsoft Certified Desktop Support Technician, or comparable certification is preferred but not required
- Professional proficiency in English is essential
- An associate degree in information technology, computer science, or a related discipline is advantageous
- CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate, or similar certifications may strengthen the application
- Previous technical support or customer service experience is helpful but not required for entry-level candidates
- Proven ability to diagnose and resolve hardware, software, and network problems
- Experience supporting non-technical users in a customer service environment
- Practical experience installing, configuring, and troubleshooting computers, printers, operating systems, and standard office applications
- Familiarity with remote-support tools, remote desktop software, and VPNs
- Proficiency with ticketing systems
- Ability to maintain thorough troubleshooting and inventory records
- Experience working with network administrators, system administrators, and developers
- Ability to learn and adapt to new technologies, applications, and support procedures
Benefits
- Permanent employment
- Equal Employment Opportunity and Affirmative Action employer
- Opportunity to work with colleagues across a global team
- Technical training and support for end users
- Access to remote-support tools and technologies
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