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TEKsystems
TEKsystems
ConsultingEnterpriseRecruitment
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.
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Hybrid Customer Care Specialist - Hillsboro, Oregon

Support patients with healthcare accounts, payment choices, and enrollment through compassionate, call-based service. Join TEKsystems in serving clients across business and technology services.

USUnited StatesOROregon
$19 – $20 / hour
HybridContractJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle inbound calls from account holders and prospective customers as their primary point of contact.
  • Place outbound calls to welcome new account holders, address overdue accounts, assist patients who have not enrolled, and support targeted outreach campaigns.
  • Explain account choices to patients and encourage enrollment and timely payments.
  • Provide highly personalized service while advocating for patients and representing the brand positively.
  • Record customer conversations and account updates accurately in the company’s CRM system.
  • Route complaints, concerns, and complex matters to the appropriate teams with empathy and professionalism.
  • Take part in continuing coaching, quality assessments, and professional development activities.
  • Apply feedback constructively and pursue ongoing personal and career improvement.

Requirements

  • Previous customer service experience is required.
  • One to two years of call center or telephone-based customer support experience is preferred.
  • Background in healthcare, hospitals, financial services, or patient-facing work is advantageous.
  • Working knowledge of HIPAA guidelines is preferred.
  • Strong communication, active listening, and problem-solving abilities.
  • Capacity to work independently while contributing positively to a collaborative team.
  • A quiet, private workspace without distractions.
  • Ability to work in a room without other people present.
  • Internet service with at least 100 Mbps download and 35 Mbps upload speeds.
  • A password-protected private internet connection.
  • Access to an Ethernet port.
  • Must live in the Portland, Oregon area or nearby communities.
  • Equipment must be collected in Beaverton, Oregon.

Benefits

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) retirement plan with pre-tax and Roth after-tax contribution options.
  • Life insurance, including voluntary life and AD&D coverage for employees and dependents.
  • Short- and long-term disability coverage.
  • Health Savings Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave.
  • Continuing training, coaching, and career development.
  • The ability to work from home.

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