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Ameriprise Financial Services, LLC
Ameriprise Financial Services, LLC
5,001 – 10,000 Employees
ConsultingFinanceInsurance
Ameriprise Financial Services, LLC is a financial services company focused on personalized financial planning, investment guidance, and insurance solutions. Its advisors work directly with clients to understand their goals and develop tailored strategies, supported by research from the company’s Investment Research Group and ongoing analysis of markets and the economy. Ameriprise also provides digital access to client accounts and financial documents, with an emphasis on online security and privacy.
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HR Shared Services Manager, Leave, Accommodations and Employee Relations – Minneapolis Hybrid

Manage US leave, workplace accommodation, and employee relations services while leading specialists, vendors, case operations, and compliance for Ameriprise Financial Services.

USUnited StatesMNMinnesota
$87,400 – $120,200 / year
HybridFull-timeMiddleSeniorEnglish RequiredHuman Resources
ServiceNow

Description

  • Lead, coach, and develop the US HR Specialist team
  • Oversee leave-service delivery through the third-party administrator
  • Manage the operational relationship with the third-party leave administrator
  • Coordinate accommodation, return-to-work, employee relations, and other complex cases
  • Oversee workplace accommodation workflows, including communication, documentation, and escalation
  • Manage standard employee relations processes covering attendance, performance, conduct, corrective action, and policy interpretation
  • Serve as the escalation point for complex, sensitive, or higher-risk leave, accommodation, and employee relations matters
  • Manage ServiceNow case delivery, including assignment, aging, SLAs, documentation, quality, and closure
  • Track case volumes, trends, and performance metrics while improving case deflection and service outcomes
  • Identify opportunities to improve knowledge resources, standardize processes, and automate work
  • Maintain accurate processing and data integrity in Workday
  • Lead HR projects and process improvements, including system enhancements and process harmonization
  • Collaborate with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS, Legal, and other stakeholders
  • Maintain compliance with applicable US federal, state, and local employment requirements
  • Advance continuous improvement, standardization, and automation across HR processes

Requirements

  • At least five years of experience in a related role
  • Experience leading an HR, leave, accommodations, or employee relations team in a shared-services, HR service center, or centralized case-management environment
  • Practical expertise in US leave of absence and workplace accommodation processes, including federal and multi-state requirements
  • Experience managing standard employee relations matters and recognizing cases that require specialist or legal escalation
  • Demonstrated ability to manage high-volume case delivery, including workload distribution, service levels, escalations, documentation, and quality
  • Hands-on experience in a case-management environment overseeing case lifecycles, SLAs, and escalations
  • Working knowledge of Workday or a comparable HRIS
  • Track record of leading projects, process improvements, or HR transformation initiatives
  • Ability to manage high-volume, case-based work while maintaining quality and compliance
  • Strong stakeholder management capabilities in a matrixed, international organization
  • Excellent problem-solving, organizational, and decision-making abilities
  • Exceptional attention to detail with a strong emphasis on data accuracy and governance
  • Experience using ServiceNow or a comparable advanced case-management platform
  • Experience supporting employees across multiple US states
  • Experience with FMLA, ADA, PWFA, USERRA, disability-related leave, and return-to-work processes
  • Experience delivering HR process improvements, technology enhancements, or service transformation
  • SHRM, HRCI, or another relevant HR qualification
  • Experience in financial services or another regulated industry
  • Current and future US work authorization without the need for employment visa sponsorship

Benefits

  • Paid vacation
  • Paid sick leave
  • 401(k) retirement plan
  • Health insurance coverage
  • Dental insurance coverage
  • Life insurance coverage
  • Flexible work arrangement with one work-from-home day per week
  • Variable compensation, including bonuses, commissions, and/or long-term incentives, may be available depending on the role

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