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Ameriprise Financial Services, LLC
Ameriprise Financial Services, LLC
5,001 – 10,000 कर्मचारी
परामर्शबीमावित्त
Ameriprise Financial Services, LLC एक वित्तीय सेवा कंपनी है, जो व्यक्तिगत वित्तीय योजना, निवेश मार्गदर्शन और बीमा समाधानों पर केंद्रित है। इसके सलाहकार ग्राहकों के साथ सीधे काम करके उनके लक्ष्यों को समझते हैं और उनके लिए उपयुक्त रणनीतियाँ तैयार करते हैं। इन रणनीतियों को कंपनी के Investment Research Group के शोध तथा बाज़ार और अर्थव्यवस्था के निरंतर विश्लेषण का समर्थन प्राप्त होता है। Ameriprise ग्राहकों को अपने खातों और वित्तीय दस्तावेज़ों तक डिजिटल पहुँच भी प्रदान करती है और ऑनलाइन सुरक्षा व गोपनीयता पर विशेष ध्यान देती है।
LinkedIn
कंपनी की नौकरियाँ

HR Shared Services Manager, Leave, Accommodations and Employee Relations – Minneapolis Hybrid

Manage US leave, workplace accommodation, and employee relations services while leading specialists, vendors, case operations, and compliance for Ameriprise Financial Services.

USसंयुक्त राज्यMNमिनेसोटा
$87,400 – $1,20,200 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीमानव संसाधन
ServiceNow

विवरण

  • Lead, coach, and develop the US HR Specialist team
  • Oversee leave-service delivery through the third-party administrator
  • Manage the operational relationship with the third-party leave administrator
  • Coordinate accommodation, return-to-work, employee relations, and other complex cases
  • Oversee workplace accommodation workflows, including communication, documentation, and escalation
  • Manage standard employee relations processes covering attendance, performance, conduct, corrective action, and policy interpretation
  • Serve as the escalation point for complex, sensitive, or higher-risk leave, accommodation, and employee relations matters
  • Manage ServiceNow case delivery, including assignment, aging, SLAs, documentation, quality, and closure
  • Track case volumes, trends, and performance metrics while improving case deflection and service outcomes
  • Identify opportunities to improve knowledge resources, standardize processes, and automate work
  • Maintain accurate processing and data integrity in Workday
  • Lead HR projects and process improvements, including system enhancements and process harmonization
  • Collaborate with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS, Legal, and other stakeholders
  • Maintain compliance with applicable US federal, state, and local employment requirements
  • Advance continuous improvement, standardization, and automation across HR processes

आवश्यकताएँ

  • At least five years of experience in a related role
  • Experience leading an HR, leave, accommodations, or employee relations team in a shared-services, HR service center, or centralized case-management environment
  • Practical expertise in US leave of absence and workplace accommodation processes, including federal and multi-state requirements
  • Experience managing standard employee relations matters and recognizing cases that require specialist or legal escalation
  • Demonstrated ability to manage high-volume case delivery, including workload distribution, service levels, escalations, documentation, and quality
  • Hands-on experience in a case-management environment overseeing case lifecycles, SLAs, and escalations
  • Working knowledge of Workday or a comparable HRIS
  • Track record of leading projects, process improvements, or HR transformation initiatives
  • Ability to manage high-volume, case-based work while maintaining quality and compliance
  • Strong stakeholder management capabilities in a matrixed, international organization
  • Excellent problem-solving, organizational, and decision-making abilities
  • Exceptional attention to detail with a strong emphasis on data accuracy and governance
  • Experience using ServiceNow or a comparable advanced case-management platform
  • Experience supporting employees across multiple US states
  • Experience with FMLA, ADA, PWFA, USERRA, disability-related leave, and return-to-work processes
  • Experience delivering HR process improvements, technology enhancements, or service transformation
  • SHRM, HRCI, or another relevant HR qualification
  • Experience in financial services or another regulated industry
  • Current and future US work authorization without the need for employment visa sponsorship

लाभ

  • Paid vacation
  • Paid sick leave
  • 401(k) retirement plan
  • Health insurance coverage
  • Dental insurance coverage
  • Life insurance coverage
  • Flexible work arrangement with one work-from-home day per week
  • Variable compensation, including bonuses, commissions, and/or long-term incentives, may be available depending on the role

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