PORCH 💚
PORCH 💚
PORCH 💚 is an insurance technology company building software and services for the home services ecosystem. Its tools support home professionals, utility providers, real estate teams, homeowners, and related partners across inspections, moving, mortgages, maintenance, warranties, and home improvement. By connecting these services, PORCH helps simplify customer onboarding, service requests, and other parts of the homeownership and home-buying experience. Its hiring context reflects a small team working across insurance, software, and home services.

Fulfillment Consultant (Remote, Colombia)

Coordinate corporate relocation and commercial move bookings for Porch Group from Colombia. Manage quotes, crew scheduling, customer communication, service-provider coordination, and order follow-through.

Description

  • Oversee corporate relocation and commercial move requests from initial lead intake through confirmed booking
  • Verify service requirements, review crew availability, prepare precise quotes, and coordinate with crews and designated contacts
  • Review new leads received through email, Hahdmin, and Ivinex
  • Keep points of contact informed with accurate, current communication templates
  • Use Slack and the follow-up and confirmation calendar to track scheduled, active, and completed services
  • Create orders in Hahdmin/Simplify and assign qualified crews that satisfy service and cost criteria
  • Draft and deliver accurate estimates and quotations
  • Complete crew confirmation calls before and on the service date, escalating assignments that may exceed their planned duration
  • Add required crew records, including bills of lading, to orders and handle invoice processing when required
  • Answer all inquiries within two hours
  • Develop working knowledge of the Moving Service Provider network
  • Turn qualified leads into booked orders while limiting unnecessary discounts and claims related to MSP issues
  • Manage inbound and outbound calls to help customers select an appropriate moving service
  • Contribute to Moving Service Provider recruitment and development
  • Assist other teams and responsibilities as requested, including additional assigned duties

Requirements

  • At least two years of customer service experience with U.S. customers
  • Previous moving or relocation industry experience is preferred
  • Experience handling escalated or high-level customer support is preferred
  • Strong English communication skills with the ability to build rapport
  • Working knowledge of Microsoft Office and/or Google Workspace
  • Detail-oriented, organized, goal-focused, and capable of solving problems effectively
  • Comfort with basic mathematics and professional written communication
  • Availability for full-time scheduled hours, with overtime when needed
  • Ability to spend extended periods sitting, typing, and communicating by phone
  • A working headset and camera for calls and virtual meetings
  • Professional presentation suitable for a remote office environment
  • A quiet workspace for remote work
  • Internet service with at least 30 Mbps download and 10 Mbps upload speeds

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