
Licensed Customer Service Representative - Washington Remote
PORCH 💚Support homeowners insurance customers and mortgage companies for Porch Group in a remote role. Handle policy, billing, payment, coverage, and high-volume call inquiries.


Support homeowners insurance customers and mortgage companies for Porch Group in a remote role. Handle policy, billing, payment, coverage, and high-volume call inquiries.

Support homeowners insurance pricing at Porch Group through actuarial modeling, rate analysis, data validation, and regulatory filing preparation. This role contributes to predictive modeling, pricing strategy, and performance monitoring.

Manage cash application, customer collections, receivables close, reconciliations, and controls for Porch Group’s home software and insurance platform. Work with U.S. customer accounts remotely from India.

Create iRoofing’s social content and manage paid campaigns across Meta and Google Ads. Build engagement, qualified leads, and brand awareness among roofing professionals.

Sell American Home Protect home warranty services for Porch Group through consultative consumer sales. Manage inbound and outbound calls, email follow-up, renewals, and cancellations.

Provide remote customer communications and appointment coordination for home inspection companies supported by Porch Group. Handle inquiries, quotes, bookings, and client information while working from India.

Review and process homeowners insurance and warranty claims for Porch Group, including coverage decisions, documentation, payouts, customer communication, and escalations. Manage daily claim volumes and performance targets while supporting U.S. business hours.

Create high-volume print, email, and social advertising for Porch Group’s home-services software and insurance business. Prepare production-ready artwork, manage revisions, and collaborate with clients and sales teams remotely from Colombia.

Lead database platforms across GCP and Azure for Porch Group’s home services software and insurance operations. Improve platform modernization, reliability, performance, security, and disaster recovery.

Coordinate corporate relocation and commercial move bookings for Porch Group from Colombia. Manage quotes, crew scheduling, customer communication, service-provider coordination, and order follow-through.