PORCH 💚
PORCH 💚
PORCH 💚 is an insurance technology company building software and services for the home services ecosystem. Its tools support home professionals, utility providers, real estate teams, homeowners, and related partners across inspections, moving, mortgages, maintenance, warranties, and home improvement. By connecting these services, PORCH helps simplify customer onboarding, service requests, and other parts of the homeownership and home-buying experience. Its hiring context reflects a small team working across insurance, software, and home services.

Remote Virtual Assistant in India

Provide remote customer communications and appointment coordination for home inspection companies supported by Porch Group. Handle inquiries, quotes, bookings, and client information while working from India.

Description

  • Manage incoming calls, text messages, and emails for supported companies
  • Answer customer questions and provide pricing quotes
  • Encourage customers to book home inspections
  • Arrange home inspection appointments
  • Record appointment details accurately in booking software
  • Handle office communications through email, text, and voicemail
  • Deliver a positive customer experience
  • Serve as the front desk contact for inspection companies
  • Maintain busy client calendars through effective appointment scheduling

Requirements

  • At least 4 years of experience in customer service roles
  • At least 2 years of experience as an executive assistant or in an equivalent role
  • At least 2 years of experience working remotely
  • Professional English proficiency is required
  • Accurately enter notes, data, and client information while navigating websites and standard software applications
  • Strong digital communication skills across email, chat, and text
  • Ability to manage multiple systems, customer situations, and communication channels simultaneously
  • Clear and effective communication in the client's native language
  • Strong attention to detail, accuracy, and adherence to defined processes and standard operating procedures
  • Sound judgment and decision-making skills
  • Strong computer proficiency
  • Access to a quiet workspace
  • Internet connection with at least 30 Mbps download and 10 Mbps upload speeds
  • Availability for full, ongoing overlap with Porch's U.S. Central Daylight Time business hours: 7:00 PM–3:00 AM IST during training and 9:30 PM–5:30 AM IST after training

Benefits

  • Medical insurance
  • Accident insurance
  • Retiral benefits
  • 12 company-paid holidays
  • 2 flexible holidays
  • Privilege or earned leave
  • Casual and sick leave
  • Paid maternity and paternity leave
  • Weekly wellness events
  • Night shift allowance in accordance with company policy
  • Comprehensive coverage supporting health, life, and financial well-being

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